Experience

Foundation for California Community Colleges

• United States
• Higher Education
• 300 - 400 Employee

• Program Coordinator

  • Jul 2017 - Present



Bank of America

• United States
• Banking
• 700 & Above Employee

• Loan Processor

  • 2010 - 2013

  I processed and maintained an average of 30 -35 Home Equity applications at a time, while still receiving about four new applications per day. I was the main point of contact for my customers while building rapport with every interaction.

• Customer Service Specialist

  • Sep 2010 - Apr 2012

  Receives inbound phone calls in a fast paced environment, evaluates customer requests, delivers difficult messages and elevates as appropriate. Highly focused on world class customer treatment while supporting Home Equity Fulfillment internal and external customers during their loan process. Proficient in Bank of America computer applications such as ACAPS platform, Interact and FileNet. Understands and complies with applicable government regulations.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Coordinaor

  • Nov 2008 - Aug 2010

  Employed in Retention department answering calls from customers in regard to their cell phones. Work environment was fast paced and was expected to produce high quality work in a frequently changing environment. Set priorities and met goals. Employed in Retention department answering calls from customers in regard to their cell phones. Work environment was fast paced and was expected to produce high quality work in a frequently changing environment. Set priorities and met goals.



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Coordinator /Verizon Wireless

  • Jul 2008 - Nov 2008

  Assisted customers by picking up on customer’s queues and assisting them with their mobile devices. Proficient in math and computers and assisted as tech support. Ability to multi-task and work in a fast-paced environment.

• Customer Service specialist/Bank of America

  • Feb 2008 - Jun 2008

  Knowledgeable in home equity loan products. Assisted customers and sales partners on the status of applications. I am familiar with access and use of ACAPS software & FileNet as well as Interact. Also while at Bank of America participated in the make a wish foundation walk with other members of the center working hand in hand to make a difference.