Experience

PacRes Mortgage

• United States
• Financial Services
• 100 - 200 Employee

• Post Closer

  • Aug 2021 - Sep 2022

  United States - Coordinated with internal teams and external partners to resolve issues related to loan documentation, resulting in a 25% reduction in loan processing times - Developed and implemented new processes and procedures for post-closing activities, resulting in improved efficiency and reduced errors - Maintained detailed and accurate records of all post-closing activities, ensuring compliance with legal and regulatory requirements - Demonstrated initiative to resolve loan… Show more - Coordinated with internal teams and external partners to resolve issues related to loan documentation, resulting in a 25% reduction in loan processing times - Developed and implemented new processes and procedures for post-closing activities, resulting in improved efficiency and reduced errors - Maintained detailed and accurate records of all post-closing activities, ensuring compliance with legal and regulatory requirements - Demonstrated initiative to resolve loan defects and clarify acceptable documentation for outstanding conditions - Reviewed purchase advice for reconcilable errors to ensure accurate crediting of transfer funds - Independently reviewed and insured FHA and VA loans with expert understanding of required loan guidelines and documentation - Ensured timely and accurate reconciliation of mortgage transactions with warehouse banks Show less



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Customer Success Specialist

  • Jul 2019 - Dec 2019

  Atlanta, Georgia, United States - Streamlined customer onboarding process, resulting in a 40% decrease in customer support tickets and a 13% increase in customer engagement - Led customer onboarding and account set-up procedures for 200+ customer accounts, with customer satisfaction 91% or higher in all individual evaluations - Supported sales initiatives, partnered with sales and marketing teams to enhance customer experience - Educated customers on best practices for product utilization

• Credentialing Analyst

  • Apr 2019 - Dec 2019

  Atlanta, Georgia - Managed the end-to-end credentialing process for external vendors and contractors, ensuring compliance with industry standards and company policies, resulting in a 95% credentialing success rate - Demonstrated exceptional customer service skills, responding to inquiries and issues related to the credentialing process in a timely and professional manner, resulting in positive feedback from internal and external stakeholders - Leveraged technology and automation tools to… Show more - Managed the end-to-end credentialing process for external vendors and contractors, ensuring compliance with industry standards and company policies, resulting in a 95% credentialing success rate - Demonstrated exceptional customer service skills, responding to inquiries and issues related to the credentialing process in a timely and professional manner, resulting in positive feedback from internal and external stakeholders - Leveraged technology and automation tools to streamline the credentialing process, resulting in a 30% reduction in manual effort and increased accuracy.



Crescent Mortgage Company

• United States
• Banking
• 100 - 200 Employee

• Post Closing Assistant Manager

  • Oct 2016 - Aug 2018

  Atlanta, Georgia - Developed and implemented new procedures to improve the efficiency and accuracy of post-closing tasks, resulting in a 25% reduction in the time it takes to complete post-closing duties - Analyzed post-closing data to identify trends and opportunities for process improvement, resulting in the implementation of new procedures that reduced the post-closing error rate by 20% - Successfully managed multiple projects simultaneously, including the implementation of new software and the… Show more - Developed and implemented new procedures to improve the efficiency and accuracy of post-closing tasks, resulting in a 25% reduction in the time it takes to complete post-closing duties - Analyzed post-closing data to identify trends and opportunities for process improvement, resulting in the implementation of new procedures that reduced the post-closing error rate by 20% - Successfully managed multiple projects simultaneously, including the implementation of new software and the development of new procedures, resulting in improved efficiency and productivity across the department - Provided leadership and performance evaluations to the Post Closing team, ensuring efficient daily operations and integration work stream processes - Managed tasks related to approved documentation exceptions, lien continuations, releases, original notes, and collateral verifications - Maintained up-to-date knowledge and consistent compliance with regulations and bank policies, including BSA and OFAC requirements` - Mentored, trained, and cross-trained Post-Closing associates, providing guidance in problem resolution and leading coaching conversations - Introduced and executed a comprehensive quality control system that resulted in a 25% reduction in post- closing errors, driving improved operational efficiency Show less



Delta Sigma Pi - Nu Pi Chapter

• Fundraising Chairman

  • Aug 2016 - Dec 2016

  Kennesaw, Georgia, United States - Planned and executed successful fundraising campaigns that raised over $2500 while demonstrating strong project management skills and the ability to deliver results within budget and on schedule - Utilized social media and email marketing to increase engagement and participation in fundraising events, resulting in a 30% increase in donor participation and a 25% increase in donations



Kohl's

• United States
• Retail
• 700 & Above Employee

• Store Management Intern

  • Jun 2016 - Aug 2016

  Roswell, Georgia, United States - Analyzed sales data to identify trends and opportunities for improvement, resulting in the implementation of new sales strategies that increased revenue by 15% - Assisted with the management of payroll and scheduling for the store, demonstrating strong organizational skills and attention to detail - Assisted with the management of a high-volume retail store, including inventory management, merchandising, and customer service, resulting in increased sales and improved customer… Show more - Analyzed sales data to identify trends and opportunities for improvement, resulting in the implementation of new sales strategies that increased revenue by 15% - Assisted with the management of payroll and scheduling for the store, demonstrating strong organizational skills and attention to detail - Assisted with the management of a high-volume retail store, including inventory management, merchandising, and customer service, resulting in increased sales and improved customer satisfaction Show less



TJ Maxx & HomeGoods

• United States
• Retail
• 400 - 500 Employee

• Sales Associate

  • Nov 2013 - Dec 2014

  Kennesaw, Georgia, United States - Demonstrated exceptional customer service skills, resulting in a consistently high customer satisfaction rate of over 95% and positive customer reviews and referrals - Developed and maintained strong relationships with customers that increased customer loyalty and repeat business - Trained and mentored new sales associates, resulting in improved team performance and increased productivity