Aleiya Armstrong

Programs Assistant at HealPros
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area
Skills

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Bio

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Credentials

  • Certified Nursing Assistant
    Georgia Nursing Assistant Registry
    Sep, 2016
    - Nov, 2024

Experience

  • HealPros
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Programs Assistant
      • Jul 2022 - Present

      • Provide exceptional service to clients (health plans) and members via concise and timely email communication. • Prepare timely and accurate client reporting, including data analysis of HealPros initiatives and KPIs. • Attend all weekly client meetings and document meeting notes to be provided concluding each call. • Support Program Managers with the delivery of follow-up items. • Complete any necessary administrative tasks, such as research and email. • Demonstrate commitment to clients' needs and confidentiality. • Serve as a secondary point of contact for client matters, including escalated concerns related to the program. • Collaborate with Program Managers to effectively communicate client needs to the company and collaborate with internal teams to ensure program success. Show less

  • Humana
    • United States
    • Insurance
    • 700 & Above Employee
    • Claims Research & Resolution Representative 2
      • Feb 2022 - Jul 2022

      • Handle 20+ inbound and outbound phone calls per day using computer and call center software systems, providing friendly and effective customer service. • Maintain strong company product and service knowledge to better assist providers with medical claim concerns, questions, and general education. • Conducts research and compiles information on claim issues and uses judgement for obtaining relevant information. • Ensures accuracy of data by documenting provider, member, and claim information in an orderly fashion by utilizing Microsoft OneNote and Customer Relationship Management (CRM). Show less

  • Georgia Retina, PC
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Ophthalmic Technician
      • Sep 2018 - Mar 2021

      • Contributed as a pivotal member of the interdisciplinary healthcare team by providing ongoing assistance to 5+ medical doctors, clinical research team, and associate ophthalmic technicians to guarantee seamless office operations and optimal patient care. • Professionally attended to 40+ patients daily by obtaining medical histories, vital signs, and other information for proper electronic medical record documentation while asserting strict confidentiality. • Trained and mentored new hires on medical documentation, office procedures, surgery scheduling, and outbound calls to patients, insurance companies, and other medical facilities. • Demonstrated independence and efficiency in handling various administrative duties, including maintaining medical records, scheduling appointments and surgeries, and managing restocking of office supplies and inventory. Show less

Education

  • Kennesaw State University
    Bachelor's degree, Kinesiology and Exercise Science
    2014 - 2018
  • Georgia State University
    Postbaccalaureate, Biology, General
    2020 -

Community

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