Experience

good natured Products Inc.

• Canada
• Manufacturing
• 1 - 100 Employee

• Customer Service Associate

  • Jan 2022 - Present



La Vie En Rose

• Canada
• Retail
• 700 & Above Employee

• Third Key Holder/ Visual Merchandiser

  • Apr 2019 - Oct 2021

  • Greeted customers in a courteous and professional manner, while providing quality customer service to approximately 250 guests per day; answered questions about products and services in person, email or over the phone.• Responsible for opening and closing the store; completed daily office duties including checking emails, printing paperwork and deposits.• Successfully managed a 5-8-person team, exceeding our daily and monthly sales goals.• Oversaw Inventory management tasks, store supplies, and front-end operations, including safe management and cash handling.



GUESS?, Inc.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Jun 2018 - Jan 2019

  • Delivered coaching to team members in order to achieve or exceed sales goals through effective customer service and product knowledge. • Ensured customer satisfaction and employee efficiency.• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers• Handled customer complaints with finesse and skill to encourage customer loyalty and revenue growth. • Delivered coaching to team members in order to achieve or exceed sales goals through effective customer service and product knowledge. • Ensured customer satisfaction and employee efficiency.• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers• Handled customer complaints with finesse and skill to encourage customer loyalty and revenue growth.



Suzy Shier

• Canada
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Feb 2017 - May 2018

   Executed Manager on duty tasks while enforcing company cash handling policies and procedures, and other loss prevention policies.  Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandizing, window displays. Delivered coaching to team members in order to achieve or exceed sales goals through effective customer service and product knowledge. Ensured excellence in customer service and resolved all problems at the store level.  Executed Manager on duty tasks while enforcing company cash handling policies and procedures, and other loss prevention policies.  Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandizing, window displays. Delivered coaching to team members in order to achieve or exceed sales goals through effective customer service and product knowledge. Ensured excellence in customer service and resolved all problems at the store level.



Ardene

• Canada
• Retail
• 700 & Above Employee

• Keyholder

  • Aug 2015 - Feb 2017

  Oversaw all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.Processing purchases/ returns/ exchanges at the register.Assisted in the implementation of strategies to achieve the store’s sales and profit budgets. Oversaw all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.Processing purchases/ returns/ exchanges at the register.Assisted in the implementation of strategies to achieve the store’s sales and profit budgets.