• Oct 2022 - Present

• Jan 2022 - Oct 2022

- Provides case management and social services resources for CHNWF patients- Conducts needs assessments, behavioral health assessments, and home visits- Leads a team of six to improve program workflow, procedures, and overall quality, guided by the goals of the Director of Behavioral Health.- Identified program SWOT -strengths, weaknesses, opportunities and threats- to isolate issues and strategize improvements. - Facilitated continuing education for team members as well as the first departmental documentation audit to create a baseline for future improvements.- Reported progress and productivity on a weekly basis to the Director of Behavioral Health.- Overhauled processes to meet compliance and organizational standards; developed, established and fully trained processes increased by approximately 300%. - Networked and collaborated with internal departments to improve efficiency and quality of service and our patients’ continuum of care; clarified the team’s services and responsibilities with over one dozen departments across 10 CHNWF clinic locations. Show less

Disaster Case Manager

• May 2021 - Aug 2021

Conducted intake assessments and client interviews Analyzed and organized financial documentation to present to funding partners Coordinated a volunteer-based disaster recovery project for four homes in Pensacola, FL. Completed training for disaster case management Conducted intake assessments and client interviews Analyzed and organized financial documentation to present to funding partners Coordinated a volunteer-based disaster recovery project for four homes in Pensacola, FL. Completed training for disaster case management

Match Specialist

• Jan 2019 - May 2019

Conducted screenings and matches of volunteers (Bigs) and clients (Littles) Tracked and documented match visits, provided resources and guidance Conducted screenings and matches of volunteers (Bigs) and clients (Littles) Tracked and documented match visits, provided resources and guidance

Tax Preparer & Bookkeeper

• 2006 - 2015

Prepared state and federal tax returns for individuals and businesses Completed bookkeeping and created income statements for over a dozen small businesses Completed payroll forms, printed payroll checks, set up new employees for payroll clients Corresponded with state and federal tax auditors for clients Completed administrative duties Prepared state and federal tax returns for individuals and businesses Completed bookkeeping and created income statements for over a dozen small businesses Completed payroll forms, printed payroll checks, set up new employees for payroll clients Corresponded with state and federal tax auditors for clients Completed administrative duties