Experience

Georgia Department of Driver Services

• Government Administration
• 200 - 300 Employee

• Graphics and Visual Art Specialist 2

  • Jun 2022 - Present

• GECPS Program Coordinator

  • Mar 2020 - Jun 2022

• Customer & Field Support Agent II, Court Corrections Detail

  • 2016 - Mar 2020

  • Assess drivers’ records according to current DDS policies and procedures.• Receives and processes FTA inquiries for court corrections through the OnBase fax system (aswell as mailed documents) to update the customers’ record via Mainframe.• Managed a high volume of documents, received by various agencies that are transmitted on aday to day basis.• Effectively maintain direct communication with courts and internal departments to adhere tothe 24-48-hour window of reception.• Research and learn new rules and regulations via monthly legislative updates throughout ouragency. Show less

• Customer & Field Support Agent I

  • 2014 - 2016

  • Received inquiries, primarily by phone, to resolve complicated issues impacting a driving recordor other DDS database records.• Analyze documents, customer record, and made accurate decisions to assist internal andexternal customers in a timely and precise manner.• Expert knowledge of policies and procedures for the issuance, renewal, suspension andreinstatement of a GA driver license to include CDL drivers with compliant Medical Cards.• Process records and update reports per request.• Retrieve and evaluate information from multiple electronic and hard copy resources to makeeligibility determinations for driver’s license/ID services or other operational/technical services.• Responds in writing to inquiries via email and/or correspondence.• knowledgeable of the Georgia traffic laws, suspendable offenses / violations and legal codesrelating to re-portable and un-reportable offenses. Show less

• Driver Examiner

  • 2012 - 2014

  • Greeted and provided excellent customer service to the public in a timely manner.• Interacted with the public face to face.• Received applications and issued secure driver's licenses, Ids, and permits by applicationregistration and scanning documents into ONBase.• Print and manage correspondences.• Administers and grades computer examinations on traffic laws; and, administers road tests torate applicants' driving ability.• Prepared reports, document workload activities, account for licenses issued, and fees collected.• Assisted in training newer team members. Show less



New York & Company

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2011 - Feb 2012

  Extensive face to face customer service and multitasking in visual merchandising and retail. Supported floor set changes and construction. Organized clothing and paid attention to detail and deadlines with a smile. Extensive face to face customer service and multitasking in visual merchandising and retail. Supported floor set changes and construction. Organized clothing and paid attention to detail and deadlines with a smile.