Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Co-Director of Education, Population Health Research Institute

  • Jun 2020 - Present

• Senior Medical Educator

  • Feb 2008 - Jun 2020

  Collaborated with interdisciplinary team to develop curriculum for family medicine/geriatric faculty focused on Quality Improvement methods, Systems of Care, Health Care, Clinical Teaching and Academic Productivity(HRSA funded grant). Awarded $1.6 million grant HRSA(2015-2020) grant to expand training faculty and residents in General Internal Medicne, Pediatric, Medicine/Pediatrics, and Obstetrics/Gynecology. Successfully designed educational activities and evaluations for trainees around the Accreditation for Graduate Medical Education (ACGME) six core competencies. Awarded HRSA funded Primary Care Champions Grant( 2019-2023) to traning Federally Qualified Health Center Clincal Leaders and PA Students in practice transformation skills. Successfuly led organizational initiative for NCQA PCMH quality improvement efforts, which involved facilitating 14 teams conducting multiple projects. The work resulted in our organization being recognized as a best practice in Quality Improvement by NCQA.• Designed and implemented training on how to interpret and improve patient experience metrics•Lead teams on understanding clinical and non clinical data and how to improve outcomes•Designed, implemented, and analyzed in-depth faculty development needs assessment•Developed and implemented a Quality Improvement Training Course for faculty and residents• Successfully mentored several faculty and residents on leading organizational quality improvement efforts with results presented or published• Designed and implemented a Patient Safety elective for residents and fellows• Designed a rigorous Quality Improvement training program that can be implemented in any resident/fellow program• Developed and implemented an Objective Structured Competency Assessment for Residents (OSCAR) that received national recognition and a teaching award from Case Western Reserve University School of Medicine



Case Western Reserve University School of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Associate Professor

  • Jul 2018 - Present

• Assistant Professor

  • Jul 2009 - Jun 2018



Better Health Partnership

• Senior Practice Consultant

  • Jun 2010 - Dec 2019

  *Primary Care Practice Transformation *Implementing Patient Centered Medical Home quality improvement initiatives*Workshop content development and facilitation focused on Quality Improvement Methods and patient experience* Facilitate primary care teams in implementing recognized and evidence based best practices

• Co-Director, Choosing Wisely

  • Jun 2013 - Mar 2015

  The Choosing Wisely initiative was funded by the American Board of Internal Medicine Foundation. The purpose of this project is to help physicians and patients engage in conversations aimed at reducing unnecessary tests and procedures. Support for the grant program comes from the Robert Wood Johnson Foundation (RWJF). I was responsible for the day-to-day operations of this initiative and was responsible for the evaluation of the educational efforts and the dissemination of information. Since the inception of this program, we have developed 5 educational toolkits designed to assist learners with the content of the recommendation and how to apply the recommendation in patient care. These toolkits have been primarily used for educating residents and students, but we have also created a faculty development component for each one. Our efforts have been shared at both regional and national meetings.



Association of American Medical Colleges (AAMC)

• United States
• Higher Education
• 700 & Above Employee

• Chairman, Graduate Medical Education Section

  • Jan 2016 - Nov 2018



Better Health Greater Cleveland

• Director, Maintenence of Certification Part Four Program

  • Jul 2012 - Apr 2015

  Led the effort to ensure Better Health Greater Cleveland’s activities were approved by the American Board of Medical Specialties (ABMS) for Maintenance of Certification Part 4 (MOC 4). Responsible for designing educational program for training physicians about quality improvement and evaluating their quality improvement efforts for board certification Led the effort to ensure Better Health Greater Cleveland’s activities were approved by the American Board of Medical Specialties (ABMS) for Maintenance of Certification Part 4 (MOC 4). Responsible for designing educational program for training physicians about quality improvement and evaluating their quality improvement efforts for board certification



Better Health Partnetrship

• CAHPS Project Manager

  • 2010 - Jan 2015

  Leading local hospitals and health plans to collect, analyze and report similar patient experience metrics using the Consumer Assessment of Healthcare Providers and Systems surveys. Design quality improvement efforts around survey results and report improvement activities and survey results through Better Health Greater Cleveland’s collaborative organization. Leading local hospitals and health plans to collect, analyze and report similar patient experience metrics using the Consumer Assessment of Healthcare Providers and Systems surveys. Design quality improvement efforts around survey results and report improvement activities and survey results through Better Health Greater Cleveland’s collaborative organization.



St. Vincent Charity Hospital

• Medical Education Consultant

  • Jan 2001 - Sep 2012



Kindred Hospital Rehabilitation Services

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Area Director Of Quality

  • Dec 2006 - Feb 2008

  Collaborated with clinical and administrative staff through successful Joint Commission Accreditation process. Designed diagnostic efforts around clinical outcomes to improve performance in prevention of nosocomial infections and improvement in patient satisfaction scores. Conducted in-depth analysis of interdisciplinary quality outcomes and led organizational leaders and department managers through plans of correction with significant improvement in outcomes. Collaborated with clinical and administrative staff through successful Joint Commission Accreditation process. Designed diagnostic efforts around clinical outcomes to improve performance in prevention of nosocomial infections and improvement in patient satisfaction scores. Conducted in-depth analysis of interdisciplinary quality outcomes and led organizational leaders and department managers through plans of correction with significant improvement in outcomes.



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager

  • Mar 2006 - Feb 2007

  Utilized change management processes to design efforts to improve patient experience including workshops designed to empower managers to close performance gaps around patient experience. Constructed diagnostic efforts around patient experience performance with department of Quality and Patient Safety. Designed stratified communication and education plan regarding changes in data collection, analysis and reporting efforts in patient experience. Responsible for communication of Centers of Medicare and Medicaid Services (CMS) changes and guidelines including Health Insurance Portability and Accountability Act (HIPAA) and the Hospital Consumer assessment of Healthcare providers and Systems (HCAHPS). • Applied Quality Improvement methodology to integrate HCAHPS patient experience survey in 10-hospital healthcare system resulting in a 50% cost savings in patient surveying• Collaborated with external vendor to implement new data collection efforts and technology for the Cleveland Clinic Health System improving the data availability from 3 months to one week• Identified multiple best practices in patient experience and safety and designed implementation strategies throughout CCHS• Utilized SDLC methodology and change management process to lead clinical research team through Semantic Database Deployment to improve the availability of data access from 4 weeks to 3 days• Led 10+ member clinical improvement teams though change management process, improving service and productivity outcomes



Cleveland VA Medical Center

• Research Health Scientist

  • Jan 2001 - Jan 2006

  Led research teams through proposal, curriculum, and clinical and operational project development focused on improving quality. Coached 15+ member clinical quality improvement teams through change management process to independently design and implement quality improvement projects with positive outcomes. Led root cause analyses activities and trained residents in the methodology. Applied SDLC methodology to successfully implement anonymous error reporting system in Veterans Health Information Systems and Technology Architecture (VISTA). Responsible interpretation of human subjects’ protection and recruitment regulations. • Awarded Merit Review Entry Award for innovation in research in quality improvement• Appointed to Case Western Reserve Medical School Faculty in 2006• Appointed to VA Quality Scholars Faculty in 2001• Awarded funding on project establishing relationship between employee satisfaction and patient satisfaction• Authored and co-authored several peer-reviewed papers on quality improvement • Received national recognition for Practice Based Learning and Systems Based Practice curricula in Internal Medicine Residency Program• Selected as voting member of the Institutional Review Board for two years based on understanding of Federal Human Subjects rules and regulations



Cleveland Neighborhood Health Services, Inc

• Health Educator

  • Oct 2004 - Sep 2005



Marshall-Blum, LLC

• Project Consultant

  • Jan 2000 - Jan 2002



Meridia Health System

• Quality Improvement Project Coordinator

  • Jan 1999 - Apr 2001



The Cleveland Clinic Health System/Cleveland Health Network

• Consultant

  • 1999 - Jan 2001



Lutheran Hospital

• Hospitals and Health Care
• 700 & Above Employee

• Data Manager

  • Jan 1999 - Jan 2000



Quality Data Management

• Data Analysis Consultant

  • Jan 1999 - Jan 2000



The Cleveland Clinic Foundation

• Project Consultant

  • Jan 1998 - Jan 2000



Northeast Ohio Community Health Plan

• Quality Improvement Project Coordinator

  • Jan 1997 - Jan 1999



Lakewood Hospital

• Research/Technical Analyst

  • Jan 1996 - Jan 1997



Fairview Hospital

• Data Analyst/Programmer

  • Jan 1995 - Jan 1996



The Berwyn Group

• Health Educator

  • Jan 1994 - Jan 1995



The Hassler Center

• Research Intern

  • Jan 1989 - Jan 1991



Hitchcock House for Women

• Research Intern

  • Jan 1989 - Jan 1991



Case Western Reserve University School of Law

• Tutor

  • Jan 1989 - Jan 1990