IT Project Manager

• Aug 2022 - Present

IT Operations Manager

• Aug 2021 - Jul 2022

Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision Implemented the Operations Process from the ground up Plays a significant role in long-term planning and implementing change control processes Works closely with project managers to transition projects to operations Enhances the operations procedures, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and looks for opportunities to make operations more efficient

Project Manager Scrum Master

• Feb 2019 - Aug 2021

1. Project Management Implements project management processes Monitors budget consumption and ensure that the operational cost is within the limit of the set budget Monitor, facilitates the estimation and scheduling of projects and its costs 2. Resource Allocation Allocates resources and sets schedules and timeline of projects 3. Coordination and Reporting Provide reports regarding project status updates, resource allocation to stakeholders Maintains productive and harmonious relationship with stakeholders and facilitates resolution when conflict arises within the project team

Project Manager

• Mar 2018 - Feb 2019

Conduct project scope from the Client and Internal Management. Work with sales, pre-sales, post-sales, and partners to lead project team in service delivery. Build project plans and statements of work. Track the project status and report to Client and Internal Management. Manage tasks, milestones, and goals. Deliver projects on time and on budget. Ensure customers' satisfaction from project initiation until project closure. Conduct project scope from the Client and Internal Management. Work with sales, pre-sales, post-sales, and partners to lead project team in service delivery. Build project plans and statements of work. Track the project status and report to Client and Internal Management. Manage tasks, milestones, and goals. Deliver projects on time and on budget. Ensure customers' satisfaction from project initiation until project closure.

Business Analyst

• Jan 2018 - Feb 2018

Conducting research, surveys and interviews ro gain understanding of business Analyzing Statistics Detecting issues and investigating ways to resolve them Assessing the pros and cons of possible strategies Compiling and presenting information orally, visually and in writing Making recommendations for improvement, using financial models to test them and presenting findings to client Implementing agreed solutions Developing and implementing new procedures or training Conducting research, surveys and interviews ro gain understanding of business Analyzing Statistics Detecting issues and investigating ways to resolve them Assessing the pros and cons of possible strategies Compiling and presenting information orally, visually and in writing Making recommendations for improvement, using financial models to test them and presenting findings to client Implementing agreed solutions Developing and implementing new procedures or training

Software QA

• Sep 2017 - Jan 2018