Training & Application Specialist

• Nov 2019 - Present

IT Trainer

• Aug 2015 - Nov 2019

Technology Training Consultant

• 2013 - Nov 2019

 Contract training and consultation for various organizations throughout Southern California. Manage the learning process from needs analysis, to training design and delivery, to assessment of training effectiveness. Offer classroom and one-on-one training sessions, implementation consulting, and floor support. Develop training documentation customized for each organization.

Technology Training Coordinator

• Sep 2011 - Mar 2013

 Manage all aspects of the customized training programs developed for clients from the early project planning stages to post-training follow up and evaluation for user adoption and retention.  Conduct needs analysis to determine where targeted training can build user efficiency and improve work product consistency while also reducing the ratio of helpdesk calls for “how to” questions. Assist those with outdated skills bring their performance up to an acceptable level of proficiency, adjusting the approach based on individual learning styles. Develop training plans to address immediate and long term training goals.  Schedule class offerings, attendees, and track attendance. Create training proposals for client firms interested in beginning a training program with a focus on accommodating the firm’s staffing, technology resources, and budget considerations. Coordinate with IT and Office Services to set up training locations and resources. Provide complete custom instructional design and training delivery, which includes training outlines covering all targeted subject matter and specifically tailored to each audience (e.g. secretaries, attorneys, staff); training documentation (which may consist of detailed manuals, reference guides, or quick reference sheets, as needed); and follow up via floor support, email support or remote meeting.

Systems Trainer

• Dec 2008 - Sep 2011

Develop training programs to offer on-the-job skill building and increase efficiency. This can range from a single lesson to a series of classes designed to provide a more comprehensive approach and result in mastery of the software.Conduct new-hire training, ranging from half-day to two full days based on position.Review Help Desk tickets to respond to immediate training needs on a daily basis.Create or update documentation, Quick Reference guides and articles to support training programs.Collaborate with other IT members on Help Desk tickets which represent an underlying training need.Publish monthly newsletter article based on pertinent topics identified.Test and develop documentation, training programs and demonstrations to introduce new software and software upgrades.Provide weekly floor support and "Office Hours" to offer on-demand training and one-on-one learning opportunities.

Independent Consultant

• Aug 2006 - Dec 2008

(Throughout various locations)Provided office support and training at various job sites in Los Angeles and San Fernando Valleys. Level of training was individualized based on client needs and facilities. Group training and presentations were offered as well as one-on-one and small business support.

Senior Trainer / Helpdesk Technician II

• Sep 2000 - Aug 2006

Trained all new hires and temps on computer and telephone systems.Developed instructional design, training materials, handouts, and tutorials to address individual and group training needs. Developed and maintained a database of firm personnel to track training needs, classes completed and individual progress.Supported all Microsoft Office applications as well as legal applications including Imanage Desksite, DTE, HotDocs, Softwise Macro Suite, Interaction, Summation, WestCiteLink and remote access software i.e. Citrix Nfuse, OWA, and RSA SecureID.Performed troubleshooting of computer and telephone issues for all attorneys and staff.Interviewed secretaries, attorneys, and staff on their personal system setups and needs to prepare for windows 2000 rollout. Conducted group classes and individual training in system software and best practices. Analyzed list of current applications installed on each machine to provide the best method for retaining individual user data.

Technical Support Consultant

• Apr 1995 - May 2000

Completed installation and setup of new computer systems.Assisted customers in troubleshooting hardware and software issues. Resolved device conflicts, configuration issues, and provided training as needed.