Experience

Edmonton Valve & Fitting | Swagelok Sales & Service Center

• Operations Coordinator - Custom Solutions

  • Jan 2020 - Present

  As the Operations Coordinator I assist in the growth and development of the CustomSolutions department by streamlining supply chain processes, coordinating projects, and supervising the operations of the department.

• Customer Service Representative

  • Jul 2017 - Dec 2019

• Marketing and Communications Specialist

  • Dec 2016 - Dec 2017

  My role at Edmonton Valve includes a variety of marketing and communication responsibilities as well as assisting with the development of customer and associate events.



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Implementation Project Manager

  • Jul 2013 - Dec 2016

  Work with our Western Canadian branches to develop relationships with new and existing business partners and manage the tasks and resources needed to complete the implementation of our business solutions. I ensure that both internal and external stakeholders are kept up-to-date with the progress of a project. I conduct process mappings for customers to identify inefficiencies and areas of improvement in current processes and enable me to suggest solutions to improve processes to lower the customers total cost of ownership.



Rig-It Oilfield Ltd

• Canada

• Marketing/Office Administrator

  • Dec 2008 - Jul 2013

  In charge of running and maintaining reports (profit and loss, balance sheet, job costing, etc.), entering new jobs, purchase orders and invoices into the accounting system, and managing the accounts receivable and payable of the company. Contributed the new web design project and am fluent in quickbooks. In charge of running and maintaining reports (profit and loss, balance sheet, job costing, etc.), entering new jobs, purchase orders and invoices into the accounting system, and managing the accounts receivable and payable of the company. Contributed the new web design project and am fluent in quickbooks.



Chapters

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Supervisor

  • Nov 2009 - Nov 2011

  Initiate client interactions while ensuring excellent customer service. Delegating tasks to employees, training and mentoring staff. Received several awards from local branch and head office for customer service. Initiate client interactions while ensuring excellent customer service. Delegating tasks to employees, training and mentoring staff. Received several awards from local branch and head office for customer service.



HMS Host

• United States

• Supervisor

  • Jan 2008 - Jun 2009

  Play a key role in managing all aspects of the operation including maintaining sufficient inventory levels, and the handling of cash. Supervise quality assurance and customer relations while delegating tasks to employees, training and mentoring staff.· Received four customer service awards for going above and beyond expectations and ensuring the highest possible level of customer satisfaction. Play a key role in managing all aspects of the operation including maintaining sufficient inventory levels, and the handling of cash. Supervise quality assurance and customer relations while delegating tasks to employees, training and mentoring staff.· Received four customer service awards for going above and beyond expectations and ensuring the highest possible level of customer satisfaction.



Eagle’s Nest Catering

• Canada
• Hospitality
• 1 - 100 Employee

• Banquet Server

  • Mar 2006 - Sep 2008

  Serving at weddings, golf tournaments and other events. Serving at weddings, golf tournaments and other events.



Shell Canada

• 1 - 100 Employee

• Service Clerk

  • Apr 2004 - Aug 2004

  Handled money exchange, watched gas pumps, cleaned washrooms, and stocked shelves.· Received a customer service award for receiving 100% in customer service from a mystery shopper Handled money exchange, watched gas pumps, cleaned washrooms, and stocked shelves.· Received a customer service award for receiving 100% in customer service from a mystery shopper