Alecia Cole
Return Center Supervisor at Hitachi Power Tools- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Forklift operations and Safety training, Kizime Management training
ManagementJan, 2015- Oct, 2024
Experience
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Hitachi Koki USA (Hitachi Power Tools)
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Construction
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100 - 200 Employee
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Return Center Supervisor
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Oct 2015 - Present
Recruited to oversee all aspects of Customer Returns implemented exclusively to improve customer relations and customer retention. Responsibilities include direct leadership and management of customer returns, credit refusals and manage customer interactions on credit or credit refusal. Directly responsible for implementing effective communication, dispatching and accurate recordkeeping strategies while managing and directing 22 employees in an 500,000 sq. ft. warehouse with an annual operating budget of $275M to gross monthly revenues of over $25M Show less
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Asst Area Manager
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May 2012 - Sep 2015
• Responsible for leading the day-today-operations of a 400+ shipping & receiving and managing inventory through the use of Warehouse Management System (WMS) • Developed and implemented daily staff production plans while directing and leading a large team of 400+ packers and shippers • Trained and developed associates to improve performance through continuous improvement practices, departmental housekeeping, and asset performance. • Effective communicated departmental goals, policies, and standards that were aligned with company standards Show less
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Education
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1992 - 1996
St Johns River College
Business of Business, Consumer Merchandising/Retailing Management -
1989 - 1991
St Johns River College. Palatka Fla
Bachelor's degree, Business Administration and Management, General
Community
