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Experience

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Guest Services Manager
      • Jan 2019 - Present
    • United States
    • Hospitality
    • 700 & Above Employee
    • Night Auditor
      • Dec 2017 - Jan 2019

      Responsible for the overall operations and appearance of the front desk during the hours of 11 PM - 7 AM Respond to all guest inquiries, concerns and complaints as needed Balance cash drawers and record receipts Verify that all 'end of day' work has been performed by other departments Audit and balance reports from the day shifts Responsible for the overall operations and appearance of the front desk during the hours of 11 PM - 7 AM Respond to all guest inquiries, concerns and complaints as needed Balance cash drawers and record receipts Verify that all 'end of day' work has been performed by other departments Audit and balance reports from the day shifts

    • United States
    • Retail
    • 1 - 100 Employee
    • Front desk agent
      • Sep 2015 - Jan 2017

      My responsibilities entailed greeting customers and having them have a flawless transition from the lobby into their room for their alotted stay. My responsibilities entailed greeting customers and having them have a flawless transition from the lobby into their room for their alotted stay.

Education

  • Penn State University
    Hospitality Mangement, Hospitality Management
    2012 - 2016

Community

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