Experience

Brand Developers Limited

• New Zealand
• Retail
• 100 - 200 Employee

• Infrastructure Manager

  • Jun 2020 - Present

  IT Infrastructure Manager to provide consulting and IT leadership. (similar to my last IM role here at Branddevelopers ) It is time to put the IM hat back on and work directly with the CEO to deliver what is needed / wanted.Areas of responsibilities:► Infrastructure and solution design, ► Telecommunications, ► TV Broadcast Systems, ► Service desk, ► Procurement, Security ► Vendor management, ► Internal communications, ► Omni marketing strategies.500+ end users / endpoints here and Aus, 3 Direct reports / 4 indirect reports. Show less

• Infrastructure and project

  • May 2013 - Jun 2020

  Working with the Leadership team to conceptualise, design and deliver customised, scalable and highly available enterprise solutions in alignment with the strategic business objectives for Australasia’s leading DRTV Company. IT management and solution design to delivery is a big task, the foundation had now been set over the first 15 months of my tenure as Infrastructure manager, it was time to take off the management hat to focus on optimising and delivering enterprise solutions to meet the on-going growth and transformation of Branddevelopers Ltd. From here, I work with any acting Infrastructure manager to help them achieve their vision for Brand along with steering the ongoing strategic IS foundation plan.I am enjoying this role, it has provided a path into the infrastructure solution and design space at a company that broadcasts on multiple channels in NZ and Aus, some of which are broadcast from our premise in Takapuna. I value our availability statics of “always on” and our agility to enable us to slice and dice advertising in almost real-time to meet customer wants.Achievements:►100K expenditure savings with negotiating agreements and validating risk management►PCI Compliancy design and delivery to Level D in the Infrastructure space.►Clustered multi segmented Fortinet NGFW solutions ►Multi-site / clustered HA Hyper_v solutions / Private cloud►Converged NW, QoS, logical SDN deployments ►Tokenisation solutions►2012 R2 ADFS clustered identity, access and SSO solutions►MS Exchange 2012 R2 collaboration solutions / 365 hybrid configurations►Office365 E1 / E3 / SFB / SharePoint configuration and migration►Azure services and integration ►Project management, process design, consultancy, escalation, Service resiliency, availability, secondment management, DR and BC, 24 X 7 X 365 uptime►IBM and HP SAN / 10Gbe and 8 Gb fabric solutions►High performance AOAG SQL hardware design solutions ►Datacentre design►Agile approach to all programs of work Show less

• Infrastructure Manager

  • Feb 2012 - Apr 2013

  Infrastructure and Solution Design Manager to provide consulting and IT leadership as part of the Senior management team to facilitate driving a remedial and optimization focused program or work.Branddevelopers had experienced exponential growth over the last 24 months, IT was stalled in a tactical mode of break fix, ad-hoc and immature process as commonly experienced with growth of this scale. I listened to the executive and business, I initiated a 12 month prioritised programme of work to review, restructure and remediate BDL pain points.Areas of responsibilities:► Infrastructure and solution design, ► Telecommunications, ► TV Broadcast Systems, ► Service desk, ► Procurement, Security and PCI-DSS, ► Vendor management, ► Internal communications.650+ end users, 500+ Client endpoints and 7 Direct reportsAchievements:► Reduce P1 high impact issues that were happening on a weekly basis to a > 4 nines service level.► Grow and restructure the IT team from flat level structure to a service support and service delivery centric structure ► Introduce a Service desk and single point of contact and improve internal customer experience► Reduce open call days and the number of inbound services calls though an effective problem management program► Reduce a number of operation costs by reviewing existing agreements, re-negotiating agreements and relinquishing orphaned agreements. (telecommunications / Vendor / service provider)► Full infrastructure system design and rebuild for our virtualisation platform► Full Infrastructure review and remediation for Data centre infrastructure, core and WAN networking / diversity, Distribution centres, monitoring, SAN, DR, PCI-DSS, security segmentation via Fortinet► IT Process developments and institutionalisation to improve the over professionalism and experience for consumers of services► Licensing review / SA and OA MS enterprise agreements fleshed out and presented► In-house Broadcast system on-boarding. Show less



New Zealand Association of Credit Unions (NZACU)

• Contract Systems Engineer

  • Jan 2012 - Feb 2012

  Build / Provision 6 X Checkpoint Secure Platform r75 servers. Build / Provision 6 X Checkpoint Secure Platform r75 servers.



The Warehouse

• New Zealand
• Retail
• 700 & Above Employee

• Senior Systems Engineer

  • 2000 - 2011

  Delivered success technical and sub management of a large number of capital projects to achieve savings of over 6 million within a 5 year period Identified and implement changes in efficiencies that delivered of savings of over 300k in a 3 year period. Full end to end delivery from discovery to business case development and acceptance to institutionalization Provided strategic IT leadership for local and overseas offices to allow for office relocations and expansion and service continuity ( NZ, Australia and China) I have applied active strategic input to ensure on going systems and services improvement for over 2000 desktop customers with progression from Windows 98 through to Windows 7 managed desktops over 11 years. Managed and completed sizable internal infrastructure projects for software, hardware and service continuity. Achieved IS Team member of the year: This is the highest departmental award that can be achieved and is the result of exceptional delivery of consistent customer focus, results, ethics and value to the business. I was selected from over 80 IS employees and endorsed by the CEO as a model and aspiring employee. Achieved 3 IS team member of the month, IS Ambassador, and several other cross functional team of the months awards for consistent focus and delivery of results. The most recent being from October 2011 for dedication of service restoration for our customers. Completed secondments as Business analyst and Infrastructure operations manager. Show less



AS Integration (now Integral) Auckland (direct contract)

• Field Engineer

  • Oct 1999 - Mar 2000

  Provide technical support and problem resolution for existing AS400 client base, Wintel / back office support. CC Mail; support and upgrades, MS Exchange support and upgrade, Client Access software / 5250 emulation / LPR/LPD printing and terminal via frame relay. Weekly site visits to provide support for clients enrolled with service agreement. Maintain personal time costing. Provide technical support and problem resolution for existing AS400 client base, Wintel / back office support. CC Mail; support and upgrades, MS Exchange support and upgrade, Client Access software / 5250 emulation / LPR/LPD printing and terminal via frame relay. Weekly site visits to provide support for clients enrolled with service agreement. Maintain personal time costing.



E-21 Web & E-commerce Solutions Providers (direct contract)

• Consultant / Support technician

  • Jul 1999 - Mar 2000

  Provide technical services to client base. Audit IT Infrastructure – review and consult, Maintain NT Wintel sites / Implement standard operating procedures / disaster recovery plan, Resolve ISDN problems / Supply consultancy on LAN re-configuration, Exchange 5.5 support Network virus protection, General IT support of site and remote users PC repairs. Provide technical services to client base. Audit IT Infrastructure – review and consult, Maintain NT Wintel sites / Implement standard operating procedures / disaster recovery plan, Resolve ISDN problems / Supply consultancy on LAN re-configuration, Exchange 5.5 support Network virus protection, General IT support of site and remote users PC repairs.



Co-logic (direct contract)

• Consultant / Systems Engineer

  • Jun 1999 - Mar 2000

  Supply Specifications for and install NT server / Exchange 5.5 for clients Consult with Client over specs required, Install NT server / Exchange / disaster recovery software. Supply Specifications for and install NT server / Exchange 5.5 for clients Consult with Client over specs required, Install NT server / Exchange / disaster recovery software.



The Total Computer Company

• Consultant and Support Engineer

  • Mar 1998 - Jun 1999

  Provide software / hardware solutions for client needs / Sites using NT server, Novell, Terminal server / Citrix Winframe / Pick OS / Unix, Win95-98 - WAN - LAN design and installation. Network Rollout / Backup procedure / PC and server builds. Technical sales. Support of In-house software packages designed for Pick O/S, retail and point of sale systems. Provide software / hardware solutions for client needs / Sites using NT server, Novell, Terminal server / Citrix Winframe / Pick OS / Unix, Win95-98 - WAN - LAN design and installation. Network Rollout / Backup procedure / PC and server builds. Technical sales. Support of In-house software packages designed for Pick O/S, retail and point of sale systems.



W & R Jack Ltd

• Systems Engineer

  • Feb 1996 - Mar 1998

  Support 50 user multi site WAN connected by Frame relay (Auk, Well, NSN, CHCH and Australia) PC builds / server builds, Software installation to Standard operating requirements Implementation of Exchange 5.0, NT RAS server setup / Cell phone connections to LAN. Rollout from DDS terminal To LAN-base online system. Company Intranet, Training. NT Server Administration, Documentation of all setup and standards, Site visits, requirements, Design and Code applications using MS-Access and MS-Visual basic.. Show less



Seltec software

• Technical Support

  • Mar 1995 - Dec 1995

  Compile selected software from import CD-Roms for mail out catalogue, Document software descriptions, update Library, Supply technical phone support to clients. Compile selected software from import CD-Roms for mail out catalogue, Document software descriptions, update Library, Supply technical phone support to clients.



Bay Computers Nelson

• Support technician

  • Jan 1993 - Mar 1995

  Build PC’s for sales / Install Windows and Office software to requirement, problem solving (Part time in between Polytech) Build PC’s for sales / Install Windows and Office software to requirement, problem solving (Part time in between Polytech)



Tool and Gauge / NZ motor corp / Honda New Zealand

• Various

  • Apr 1984 - Aug 1990

  Involved with the Car manufacturing industry before deregulation Involved with the Car manufacturing industry before deregulation