Instructional Associate

• Feb 2023 - Present

User Experience Designer

• Jan 2023 - Present

User Experience Designer

• Sep 2022 - Oct 2022

• Conducted user research to gather insights on current user behaviour and industry conditions. • Synthesised research data to create a user persona and problem statement. • Created a guided tour of the platforms most important features to provide teachers with the quick understanding required to secure their engagement. • Communicated research findings, design decisions and final solution with recommendations to stakeholders. • Conducted user research to gather insights on current user behaviour and industry conditions. • Synthesised research data to create a user persona and problem statement. • Created a guided tour of the platforms most important features to provide teachers with the quick understanding required to secure their engagement. • Communicated research findings, design decisions and final solution with recommendations to stakeholders.

User Experience Designer

• Jul 2022 - Oct 2022

480+ hours of UX Design learning and practise. Completed 3 case study projects and 1 client project. Equivalent to 12 months industry experience. Australian Red Cross Lifeblood • Designed a new feature that allows users to invite friends through the Lifeblood platform to share blood donation appointments. CERES Fair Food • Overhauled the search function to deliver result pages that meet the expectations of users. • Added further search assistance with a shopping list feature. Show less

Multi-Site Manager

• Dec 2021 - Jul 2022

• Designed an equipment rental program to expand our market reach by catering to casual and "as per need" adventurers. • Coached and developed team members to deliver supportive work environments and outstanding customer experience• Communicated and executed retail operational strategies• Crisis managed through use of adaptive problem solving and people skills to maintain operational standards through the COVID-19 pandemic

Retail Store Manager

• Jun 2019 - Dec 2021

• Selective recruitment and considered upskilling of team to achieve and exceed performance targets and customer service standards• Adaptive visual merchandising and promotional change over execution • Proactive analysis of stock movement and anticipated customer needs to ensure adequate supply to meet demand

Assistant Store Manager

• Jan 2019 - Jun 2019

Retail Sales Assistant

• May 2017 - Jan 2019

Retail Sales Assistant

• Nov 2016 - Feb 2017

Christmas casual Christmas casual

Content Creator

• Jul 2014 - Dec 2016

Warehouse Assistant

• Mar 2016 - Oct 2016

Customer Service Representative

• Jul 2013 - Apr 2016