Experience

Positive Solutions

• United Kingdom
• Software Development
• 1 - 100 Employee

• Service Desk Team Leader/Coordinator

  • Aug 2022 - Present

  "Positive Solutions is a leading provider of pharmacy software and services, delivering reliable and effective IT solutions for pharmacies across the UK. Working with a wide range of businesses from independents to large multiples, we provide pharmacy management tools including PMR and EPoS systems, order management software and business consultancy, all designed to meet your requirements and drive revenue, profitability and efficiencies at your pharmacy business." https://www.positive-solutions.co.uk/about-us/ My Role: Working alongside the service supervisor the Team Leader will provide support in the day to day running of the service desk operation. Deal with customer and team escalations and be proactive in the development and improvement of the service desk processes and quality improvement initiatives Show less



Warrington & Vale Royal College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Computer Science Student

  • Sep 2020 - Present

  Working towards Computing HND. Working towards Computing HND.



Countrywide

• United Kingdom
• Real Estate
• 700 & Above Employee

• Real Estate Agent

  • Jul 2018 - Jan 2019

  Client facing assessor and coordinator of a range of customer services in a highly competitive property sector. Responsible for negotiating offers, arranging valuations and ensuring market appraisals are all sensitively managed to deliver quality customer service. Achieving and exceeding sales targets and customer satisfaction with smooth processing of property sales. Client facing assessor and coordinator of a range of customer services in a highly competitive property sector. Responsible for negotiating offers, arranging valuations and ensuring market appraisals are all sensitively managed to deliver quality customer service. Achieving and exceeding sales targets and customer satisfaction with smooth processing of property sales.



The Claims Guys

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Collection Support Administation (IVA, Bankruptcy & Debt Management)

  • Jan 2015 - Feb 2018

  Training and initial operations management lead for a diverse team of sales representatives, performing in a demanding and time pressured environment. Specialising in the management of Independent Voluntary Agreements (IVA), bankruptcy and Debt Management in a customer focused capacity. Helping the company retrieve and/or wiping clear customer fees/debts which allowed the company to run as efficiently as possible, minimising losses and allowing the company to achieve maximum revenue in a cost effective manner. PPI & PBA Claims sales team member speaking to customer directly over the phone. Show less



Climb London

• London, United Kingdom

• Specialist Rock Climbing Instructor

  • Aug 2013 - May 2014

  Responsible for the health and safety of a diverse customer demographic, ranging from young children and GCSE Classes to high performance and experienced climbers. Required to instruct technical performance techniques in a demanding, controlled but dangerous working environment whilst running the climbing wall in an assistant manager capacity as required. Helping members of the general public achieve their personal of professional Rock Climbing goals. Responsible for the health and safety of a diverse customer demographic, ranging from young children and GCSE Classes to high performance and experienced climbers. Required to instruct technical performance techniques in a demanding, controlled but dangerous working environment whilst running the climbing wall in an assistant manager capacity as required. Helping members of the general public achieve their personal of professional Rock Climbing goals.



British Army

• Armed Forces
• 700 & Above Employee

• Lance Corporal

  • Oct 2004 - May 2012

  Artillery, 7th Parachute Regiment (Royal Horse Artillery). QUALIFICATIONS & FURTHER EDUCATION GAINED WHILST SERVING: OU Understanding Management Y159 March 2011 Level 2 certificate in team leading Sept 2009 NVQ Level 2 in carry and deliver goods Oct 2009 BTEC Award level 2 in carry and deliver goods (QCF) Oct 2009 ECDL Essentials (European Computer Driving licence) Feb 2009 Level 1 Key skills in Communication Aug 2010 Level 1 Key skills in Application of Numbers Aug 2010 Defence Instructional Techniques Oct 2009 STCW95 (Basic Sea Survival, First Aid and Fire Fighting Training on Ships) Nov 2011 Show less