Alec Haas
Customer Success Manager at ClockShark- Claim this Profile
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Bio
Credentials
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The 10 Pillars of Customer Experience
LinkedInMay, 2023- Sep, 2024
Experience
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ClockShark
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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May 2021 - Present
Experienced Customer Success Manager in B2B SAAS.Trusted advisor to a diverse book of business. Proven track record of enabling small business owners to succeed by providing personalized guidance and ensuring they reach their desired outcomes with the ClockShark System.
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Customer Support Specialist
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Jun 2020 - May 2021
In charge of responding to inbound phone calls, emails and chats to assist as front line support for product and service issues. This help includes technical support, answering questions, checking on billing issues, and more.
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Follett Higher Education
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United States
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Retail
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200 - 300 Employee
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Course Materials Team Lead
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Aug 2017 - Jan 2020
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Raley's
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United States
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Retail
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1 - 100 Employee
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Courtesy Clerk
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May 2015 - Aug 2015
Customer service including assistance to find products, bagging items, and helping customers to vehicles, organizing products, cleaning facility floors and bathrooms. Left job when I moved to Chico for school. Customer service including assistance to find products, bagging items, and helping customers to vehicles, organizing products, cleaning facility floors and bathrooms. Left job when I moved to Chico for school.
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Education
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2015 - 2019
California State University, Chico
Bachelor of Arts - BA, Kinesiology and Exercise Science
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