Shift Lead

• Apr 2023 - Present

Front of House Shift Lead for White Labs Kitchen, Brewery, and Tap Front of House Shift Lead for White Labs Kitchen, Brewery, and Tap

• Jun 2022 - Apr 2023

Led a team of 5-10 team members daily in order to ensure all guests have everything they need to enjoy their experience. This included daily shift briefings, regular team training, adjusting staffing as needed, developing solutions with disgruntled guests, delegation of maintenance tasks, handling money, and completion of opening/closing procedures.Greeted guests upon entry and provided menus along with a detailed explanation of the counter and bar service modelsGuided guests through the food and beverage menu with tasting notes, beer style descriptions, and personal recommendations in order to ensure quick orders and high satisfactionUsed Toast POS to create and modify menu pages as well as take orders both on mobile and stationary devices Show less

• Apr 2022 - Jun 2022

Bartender/Host/Server

• Sep 2021 - Apr 2022

Responsible for seating and selling the first round of drinks to guests in the Host role Responsible for extensive customer service and full dining experience in the Server role Responsible for pouring beer, mixing cocktails, performing maintenance, and serving bar guests in the Bar role Maintained menu knowledge of regularly rotating menus of food and beverage Regularly communicated guest needs to back of house and bar in order to ensure best possible experience Responsible for seating and selling the first round of drinks to guests in the Host role Responsible for extensive customer service and full dining experience in the Server role Responsible for pouring beer, mixing cocktails, performing maintenance, and serving bar guests in the Bar role Maintained menu knowledge of regularly rotating menus of food and beverage Regularly communicated guest needs to back of house and bar in order to ensure best possible experience

• Apr 2021 - Sep 2021

The apprenticeship added truck ordering, interviewing and hiring, full stock inventory, and other team building and performance development responsibilities to the role of service manager.Trained management and crew members to open two brand new locations (Johnson City and Hendersonville)Grew average daily sales by over 100% year-over-year (2020-2021) by ensuring excellent food quality, superb guest experience, low product waste, and proper profit margins through active training of all staff. Show less

• Jan 2021 - Apr 2021

Responsible for leading the team as the senior manager on shift, handling and depositing cash, training both crew and managers, and taking accountability for the image of the the restaurant in the Service Manager role. Daily duties included sales, market, inventory, and labor analysis, monitoring crew member daily procedures, as well as assisting in completion of tasks in all roles to satisfy our guests and provide the best possible experience.

• Oct 2020 - Jan 2021

Ensured food safety, food quality, and back of house operations in the Kitchen Manager role. Duties included leading the back of house (prep and grill) team in order to ensure timely and accurate procedures were followed, completing daily food tastings in order to ensure food quality, and ensuring the back of house appliances were in safe, working condition.

• Jun 2020 - Oct 2020

Trained on all positions as crew member, including prep, grill, line, and cash. These roles were responsible for the front line service of the restaurant, preparing food while following food safety procedures, and ensuring customer satisfaction.

Food Truck Back-of-House

• Sep 2020 - Dec 2020

Ensured the prep station and the kitchen were properly set up and adequately stocked Prepared ingredients of each menu item by chopping vegetables, marinating meat, cooking baked goods, and using other miscellaneous techniques Ensured food safety standards in all Back-of-House components as solo cook Cooked all menu items to order with ticket-based system Ensured the prep station and the kitchen were properly set up and adequately stocked Prepared ingredients of each menu item by chopping vegetables, marinating meat, cooking baked goods, and using other miscellaneous techniques Ensured food safety standards in all Back-of-House components as solo cook Cooked all menu items to order with ticket-based system

Private Drum Instructor

• Nov 2014 - May 2020

Taught rudimental drumming, rhythmic training, and drum philosophy to students from elementary school to high school levels. Taught rudimental drumming, rhythmic training, and drum philosophy to students from elementary school to high school levels.

Camp Counselor

• Jun 2019 - Aug 2019

Bunk counselor for ages 7-9 and 12-14 and ropes counselor for all ages Looked after campers and helped guide them through their camp experience and day to day life at Windsor Mountain in the bunk counselor role Taught 3 classes per day in the Ropes Counselor role, two of which involved belaying with the ATC device Participated in and co-led multiple group activities with the campers and counselors of Windsor Mountain Bunk counselor for ages 7-9 and 12-14 and ropes counselor for all ages Looked after campers and helped guide them through their camp experience and day to day life at Windsor Mountain in the bunk counselor role Taught 3 classes per day in the Ropes Counselor role, two of which involved belaying with the ATC device Participated in and co-led multiple group activities with the campers and counselors of Windsor Mountain

Medication Therapy Outreach Agent

• Jun 2016 - Aug 2016

Sent and received calls from individuals that qualified for medication therapy and performed reverse phone lookup for patients with incomplete records in order to empower pharmacists to help our clients live healthier lives. Sent and received calls from individuals that qualified for medication therapy and performed reverse phone lookup for patients with incomplete records in order to empower pharmacists to help our clients live healthier lives.