Experience

seoClarity

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Account Manager

  • Apr 2023 - Present

• Technical Account Manager

  • Jun 2022 - May 2023

• Client Success Manager

  • May 2021 - May 2023

• Client Success Associate

  • Dec 2020 - Apr 2021



Opu Labs, Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Account Executive

  • Mar 2020 - Dec 2020

  • Work closely with COO to develop new sales pipelines for a healthcare startup •Individually closed $1M+ deal with 190 Location hospital network • Assist co-founders with implementing new sourcing strategies to better serve our customers • Guide prospects through entire process from initial contact to close •Coordinate final negotiations and supervise fulfillment •Prospect new leads through cold calling and emailing • Work closely with COO to develop new sales pipelines for a healthcare startup •Individually closed $1M+ deal with 190 Location hospital network • Assist co-founders with implementing new sourcing strategies to better serve our customers • Guide prospects through entire process from initial contact to close •Coordinate final negotiations and supervise fulfillment •Prospect new leads through cold calling and emailing



International Institute of Education

• China
• Education Administration Programs
• 1 - 100 Employee

• Foreign Language Teacher

  • Mar 2019 - Mar 2020

  •Taught small groups of students aged 3-16 in a private training center in Changsha, China •Q2 2019: highest performer in central region for new student acquisition reaching 200% of quarterly target •Q4 2019: placed top 10 amongst entire company reaching 150% of retention target •Organized and led a quarterly regional training, presenting to 100 colleagues on classroom management and teaching techniques for young learners •Created interactive educational content based on students' interests and individual learning styles Show less



Ambassador Year in China Program

• United States
• Education Administration Programs

• Educational Ambassador

  • Aug 2017 - Aug 2018

  •Participated in a year long work/study cultural exchange program •Taught over 800 students in a high school in rural China. •Developed a penpal program between the rural Chinese school and an American high school to help students improve linguistic skills and deepen their cross-cultural understanding. •Created and delivered educational content and oversaw the learning growth of my students •Collaborated with local government and school officials to develop educational programs to attract more ESL teachers to the region Show less



Altis Reach

• Longquan China

• Beta Consultant

  • Oct 2017 - Feb 2018

  •Set up test market for US based edutech company Altis Reach at a host school in China •Negotiated with the school administration to allow 50 students to take part in this language learning program. •Directed the program to collect valuable data, which will be used to provide recommendations for further infiltration into the China market •Set up test market for US based edutech company Altis Reach at a host school in China •Negotiated with the school administration to allow 50 students to take part in this language learning program. •Directed the program to collect valuable data, which will be used to provide recommendations for further infiltration into the China market



Kimball Lawrence Currency Exchange

• Greater Chicago Area

• Manager

  • May 2016 - Jun 2017

  •Handled all day-to-day management operations for a retail Currency Exchange in Chicago, Illinois • Worked with ownership to upgrade in-shop processes to improve customer experience, as well as increase employee satisfaction. •Implemented the company’s first online advertising campaign, successfully reaching an untouched sector of the currency exchange market •Handled all day-to-day management operations for a retail Currency Exchange in Chicago, Illinois • Worked with ownership to upgrade in-shop processes to improve customer experience, as well as increase employee satisfaction. •Implemented the company’s first online advertising campaign, successfully reaching an untouched sector of the currency exchange market



Guaranteed Rate

• United States
• Financial Services
• 700 & Above Employee

• Insurance Intern

  • Jun 2015 - Aug 2015

  •Acted as a liaison between insurance providers and insured customers in order to enhance communication between the two parties. •Worked on several Microsoft Excel projects which reorganized their in-house customer database in order to raise efficiency. •Answered phone calls and responded to emails •Generally assisted the full-time employees in their day-to-day operations •Acted as a liaison between insurance providers and insured customers in order to enhance communication between the two parties. •Worked on several Microsoft Excel projects which reorganized their in-house customer database in order to raise efficiency. •Answered phone calls and responded to emails •Generally assisted the full-time employees in their day-to-day operations



ReVamp Electronics

• United States
• Retail
• 1 - 100 Employee

• Intern

  • May 2013 - Aug 2013

  •Oversaw the logistics and shipping departments on a day to day basis •Facilitated the transfer and organization of products from Revamp to the customer and vice versa •Coordinated and implemented a job shop process in order to track WIP devices from initial stage of handling until completion •Oversaw the logistics and shipping departments on a day to day basis •Facilitated the transfer and organization of products from Revamp to the customer and vice versa •Coordinated and implemented a job shop process in order to track WIP devices from initial stage of handling until completion