Alec W.

Customer Service Representative at Horizon Health and Wellness
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Contact Information
us****@****om
(386) 825-5501
Location
Chandler, Arizona, United States, US
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Anatomy
    AAPC
    Jun, 2022
    - Oct, 2024
  • Medical Terminology
    AAPC
    Jun, 2022
    - Oct, 2024

Experience

  • Horizon Health and Wellness
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Customer Service Representative
      • Dec 2021 - Present

      • Coordinating care and scheduling appointments for children ages newborn to 18. • Efficiently scanning and faxing Medical Records per requests. • Utilizing online portals and calling directly to verify insurance benefits for primary care office visits. • Coordinating care and scheduling appointments for children ages newborn to 18. • Efficiently scanning and faxing Medical Records per requests. • Utilizing online portals and calling directly to verify insurance benefits for primary care office visits.

  • Redemption Psychiatry, LLC
    • Client Care Specialist
      • Mar 2020 - Nov 2021

      • Provided excellent customer service by checking patients in, answering calls, and scheduling appointments. • Handled money transactions including setting up payment plans and reconciling daily batches. • Administered and verified benefits for a neuro-psychological test in office when recommended by the provider. • Provided excellent customer service by checking patients in, answering calls, and scheduling appointments. • Handled money transactions including setting up payment plans and reconciling daily batches. • Administered and verified benefits for a neuro-psychological test in office when recommended by the provider.

  • Royalty Rentals
    • United States
    • Events Services
    • 1 - 100 Employee
    • Event Consultant
      • Oct 2019 - Mar 2020

      • Answered phone calls to field inquiries from clients, vendors, and various other callers seeking information. • Kept showroom area clean, organized, and welcoming to give a positive impression to visitors. • Finalized rental orders for corporate events, weddings, and parties by using invoices on QuickBooks. • Answered phone calls to field inquiries from clients, vendors, and various other callers seeking information. • Kept showroom area clean, organized, and welcoming to give a positive impression to visitors. • Finalized rental orders for corporate events, weddings, and parties by using invoices on QuickBooks.

  • Sun Pharmacy
    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Pharmacy Clerk
      • Nov 2018 - Oct 2019

      • Worked closely and helped Pharmacy Technicians with prescription orders. • Processed POS transactions, including checks, cash, and credit/debit purchases, in-person and over the phone. • Resolved shipping problems and improved operations with the courier service, USPS, and FedEx. • Worked closely and helped Pharmacy Technicians with prescription orders. • Processed POS transactions, including checks, cash, and credit/debit purchases, in-person and over the phone. • Resolved shipping problems and improved operations with the courier service, USPS, and FedEx.

  • Scrapbook.com
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Receiving Specialist
      • Jan 2018 - Nov 2018

      • Organized, sorted, and put away products according to procedure. • Consistently checked for damage on all products to maintain quality control. • Worked well in teams to accomplish our company goals efficiently. • Organized, sorted, and put away products according to procedure. • Consistently checked for damage on all products to maintain quality control. • Worked well in teams to accomplish our company goals efficiently.

Education

  • Arizona State University
    Bachelor's degree, Communication
    2015 - 2020
  • Red Mountain High School
    High School Diploma
    2011 - 2015

Community

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