Aleandra Jukičić
Technical Support Specialist at Worldline Merchant Services- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Become a Customer Support Specialist
LinkedInJun, 2022- Oct, 2024 -
Customer Service: Creating Customer Value
LinkedInJun, 2022- Oct, 2024 -
Customer Service: Managing Customer Expectations
LinkedInJun, 2022- Oct, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJun, 2022- Oct, 2024 -
De-Escalating Conversations for Customer Service
LinkedInJun, 2022- Oct, 2024 -
Innovative Customer Service Techniques
LinkedInJun, 2022- Oct, 2024 -
Phone-Based Customer Service
LinkedInJun, 2022- Oct, 2024 -
Strategic Thinking
LinkedInJun, 2022- Oct, 2024 -
Master of Economics
University of Slavonski Brod
Experience
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Worldline Merchant Services
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Financial Services
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500 - 600 Employee
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Technical Support Specialist
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May 2022 - Present
Acting as a first line support towards merchants, troubleshoot reported issues in helpdesk systems, doing various configurations and system testing, being a project owner for onboarding the merchants to a different services and work closely with other teams in order to provide a timely resolution and satisfaction to our clients. Acting as a first line support towards merchants, troubleshoot reported issues in helpdesk systems, doing various configurations and system testing, being a project owner for onboarding the merchants to a different services and work closely with other teams in order to provide a timely resolution and satisfaction to our clients.
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LUCKIA CROATIA
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Gambling Facilities and Casinos
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1 - 100 Employee
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Office Administrator
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Sep 2019 - Sep 2021
Supporting company operations by maintaining office systems and supervising staff, keeping management informed by reviewing and analyzing financial reports, summarizing information and identifying trends. Ensuring quality customer service, overseeing the daily operations of services and the execution of contracts, deposits and billing. Supporting company operations by maintaining office systems and supervising staff, keeping management informed by reviewing and analyzing financial reports, summarizing information and identifying trends. Ensuring quality customer service, overseeing the daily operations of services and the execution of contracts, deposits and billing.
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Education
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2016 - 2021
University of Slavonski Brod
Master's degree, Business, Management, Marketing, and Related Support Services
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