Experience

Cartridge World North America

• United States
• Retail Office Equipment
• 400 - 500 Employee

• Business Owner

  • Aug 2018 - Present

  Cartridge World is the World leader in Ink and Toner replacement cartridges, as well as local managed print services for both home and office printers. Cartridge World is the World leader in Ink and Toner replacement cartridges, as well as local managed print services for both home and office printers.



Edmunds

• United States
• Automotive
• 300 - 400 Employee

• Dealer Performance Coach

  • Aug 2016 - Aug 2018

  Schedule, facilitate and train on-site sessions with dealers Train at regional sale summits when needed Conduct dealer industry certification program to Account Executives Film top dealers in-market on their success stories Maintain weekly communications with Sales Team Work with SMEs and sellers to capture knowledge and real-world experience to be delivered within training initiatives and programs Maintain an in-depth knowledge of all Edmunds products, and regularly provide dealer feedback to Sales and Product Development teams Participate in the development of new training programs/content, ensuring all training materials maintain a consistent appearance and quality representative of our brand Develop and deliver dealership training documentation (agendas, reports, recaps, communications) recording all activities in Salesforce CRM Support Field Sales Team with retention efforts. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• General Manager

  • Apr 2015 - Aug 2016

  Accountable for driving sales and profitability by achieving financial and non-financial business results. Responsible to develop and promote the store strategy and vision, in connection with company objectives. Partners with management to develop and implement a sales plan and promote an inspired selling culture. Responsible for instilling company values in others through modeling, coaching and providing high quality instruction. Grows the business by fostering a culture of ongoing learning, leveraging and developing talent and effective networking. Accountable for succession planning and performance management processes in the store. SALES MANAGEMENT Leads, manages and ensures the maximization of sales growth in the store. Takes opportunities to identify and grow new business opportunities and prospects. Fosters an environment of risk taking and innovation to drive sales. Ownership of the business planning process, including engagement in managers’ plans and holding managers and supervisors accountable for business results. Sets strategies, sales goals and targets for the store and creates a communication plan to ensure team understands connection between store financial success and bonus programs. Grows sales and customer loyalty through in store and external networking activities. Responsible for the score card results in the store. Ensures that managers and supervisors are leveraging and developing the sales capabilities of associates by setting the foundation for the use and implementation of selling techniques and company programs. Leads, promotes and coaches selling and cultivates an inspired selling culture with associates. Models, promotes and holds others accountable for customer service excellence. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Training Store Manager

  • Jan 2007 - Mar 2015

  Direct all store operations for high-volume retail location with a focus on increasing sales and growing customer base. Manage and evaluate team performance, providing mentoring and professional development. Administer budget and expenses, including labor and overhead costs. Track inventory levels. Review key performance indicators and profit levels; maintain cashier error log, scanner error log, meter readings, transaction voids, tax exemption records, and special orders. Provide excellent customer service; advise on products, features, and financing. Process transactions using POS system.Key Achievements:Serve as management training store for 114 locations; successfully trained 25+ management team members in 4-6-week programs.Worked closely with district manager supporting 14 stores; launched new company operating model.Chosen as 2012 In Store Customer Experience (ISCE) Captain for district. Show less

• Assistant Manager

  • Apr 2006 - Jan 2007

  Oversaw day-to-day, front-end operations for high-volume retail establishment. Drove corporate sales and monitored expense control, profit, and performance indicator goals. Engaged with clients and assisted with purchases; provided detail on product features and options; conducted cash, POS, and credit transactions. Maintained tracking logs, to include cashier error log, scanner error log, meter readings, transaction voids, tax exemption records, and special orders. Supervised team members, providing ongoing training and performance evaluation.Key Achievements:Expertly utilized five-step consultative sales process to ascertain client needs and generate robust sales.Built excellent relationships with community members and ensured Office Depot performed leadership role.Closely collaborated with Manager, providing feedback on team member performance and opportunities for growth. Show less



Umpqua Bank

• United States
• Banking
• 700 & Above Employee

• Universal Associate III

  • Jan 2005 - Apr 2006

  Served as account representative, assisting personal and small business clients with new accounts, credit lines, credit cards, and consumer loan options. Developed and maintained strong relationships with clients and ensured repeat and referral business. Resolved a variety of client and account issues of varying degrees of complexity. Continually assessed client needs and recommended new product solutions. Key Achievements: Leveraged outstanding interpersonal skills to create dynamic and mutually beneficial relationships with clients. Established and documented procedures for various activities, including newly-developed programs. Demonstrated excellent problem solving and critical thinking skills in stressful situations. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Electronics Technician

  • Sep 1999 - Dec 2004

  Maintained cutting-edge aircraft electronics, electrical cables, and connectors. Performed fault isolation tests to troubleshoot issues. Reviewed and interpreted chart diagrams and schematics. Key Achievement: Developed, tested, and implemented process enhancements driving quality and productivity improvements and reducing operational costs. Maintained cutting-edge aircraft electronics, electrical cables, and connectors. Performed fault isolation tests to troubleshoot issues. Reviewed and interpreted chart diagrams and schematics. Key Achievement: Developed, tested, and implemented process enhancements driving quality and productivity improvements and reducing operational costs.