Aldy Putra Pratomo

Customer Success Specialist at Simplus
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Jakarta, Indonesia, ID
Languages
  • Bahasa Indonesia Native or bilingual proficiency
  • English Limited working proficiency

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Credentials

  • EF SET English Certificate 69/100
    EF Standard English Test (EF SET)
    Jul, 2021
    - Nov, 2024

Experience

  • Simplus
    • Indonesia
    • Software Development
    • 1 - 100 Employee
    • Customer Success Specialist
      • May 2022 - Present

      • Manage the customer service WhatsApp channel, ensuring timely and effective responses to customer inquiries and concerns.• Collect and analyze customer insights, gathering valuable feedback to improve product offerings and enhance the overall customer experience.• Assist paid users in setting up Simplus, providing guidance and support to ensure a smooth onboarding experience.• Assist marketing team in refining the customer experience pipeline.• Conduct Simplus demonstrations to potential customers, showcasing the product’s features and benefits to generate interest and promote awareness• Nurture and cultivate relationships with customers, actively addressing their needs and concerns toenhance customer satisfaction and ensure their ongoing success. Show less

    • Customer Success Specialist
      • Feb 2022 - Apr 2022

      • Managing daily email marketing to new and existing user on database.• Create Ramadhan 2022 email campaign and achieve 100 users retention usage on Simplus

  • Saassy
    • Singapore
    • Software Development
    • 1 - 100 Employee
    • Marketing Staff
      • Sep 2020 - Jun 2021

      • Oversee content management on traveltrade.newzealand.com for the Indonesia region.• Act as a Community Staff member for the Tourism New Zealand Specialist Indonesia Facebook Group.• Edit advertising videos for community members.• Develop and manage Facebook community campaigns.

    • Content Writer
      • Mar 2020 - Aug 2020

      • Crafting engaging and informative content for Saassy.co’s Instagram and LinkedIn platforms to boost brand awareness.

  • AUN Wahana Jaya
    • Jakarta, Indonesia
    • Telemarketer
      • Feb 2021 - Apr 2021

      • Engage in phone conversations with potential customers to promote NEC products. • Extend invitations to potential customers for webinars organized by NEC Indonesia. • Assist in managing the customer database following NEC Indonesia’s webinars. • Engage in phone conversations with potential customers to promote NEC products. • Extend invitations to potential customers for webinars organized by NEC Indonesia. • Assist in managing the customer database following NEC Indonesia’s webinars.

Education

  • University of Indonesia
    Bachelor's degree, Philosophy
    2018 - 2022
  • SMAN 13 Jakarta
    Social Studies, 32.85 (Final Examination GPA)
    2015 - 2018

Community

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