Experience

CHARLES & KEITH GROUP

• Singapore
• Retail
• 700 & Above Employee

• Information Technology Project Planning Associate

  • Jun 2019 - Present

  • Support Ecommerce Ops (pricing and inventory support ; promotion, campaign, coupon creation, etc)• Collaborate with internal/external stakeholders to translate business into functional requirements• Liaising with developers to implement required change requests and application enhancements• Manage and track overall project development work and schedule• Perform UAT alongside stakeholders to ensure feature is bug-free and ready for deployment• Coordinating with cross-functional teams to support day-to-day Ecommerce operations• Provide application support post implementation and maintenance for existing systems.• Troubleshoot application issues for example replicating, check data and logs.• Assist with various duties related to Ecommerce projects as needed• Plan and manage e-commerce platform migration projects• Experience in using platforms such as Salesforce Commerce Cloud, Magento, Confluence, Jira



ServTouch-Wywy (S) Pte Ltd

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Apr 2018 - Jun 2019

  • Provide product and technical support for Enterprise Software Solutions – cost recovery and management system (Softlog), document management system and optical character recognition software (OpenBee)• Collaborate with sales team to meet client requirements and propose solutions• Conduct on-site demo, proof of concepts, training and user acceptance testing• Administer scheduled deployment and maintenance with clients • Open, track and resolve incident response, service requests and change requests to maintain optimal level of client satisfaction• Perform troubleshooting and analyze logs to identify client reported issues • Document frequently encountered issues and solutions for future use.



Qinetics Solutions Sdn Bhd

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Internship

  • Jun 2016 - Oct 2016

  Worked under RegistryASP (RSP Solutions Sdn Bhd) division of Qinetics Create and integrate websites using standard HTML and CSS practices Collaborate with senior designers and developers to develop and maintain website projects for clients across various project life cycle Responsible for troubleshooting, debugging and resolving bugs or issues reported by clients Assist in creating test cases and participate in user acceptance testing Write and update software documentation Experience in Agile development environment Support project manager in various project management-related tasks