Aldona Zurawska

Secretary / Executive Assistant in FEM Shipbrokers, S.L., Madrid (Spain) at FEM Shipbrokers
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • Polish Native or bilingual proficiency

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Credentials

  • Certificate Excel 2016
    ENEM Business School, Madrid.
    Jan, 2020
    - Sep, 2024
  • Certificate in Advanced English, C1
    Cambridge Assessment English
    Sep, 2019
    - Sep, 2024
  • Driving Licence B
    Dirección General de Tráfico
    Jan, 2017
    - Sep, 2024

Experience

  • FEM Shipbrokers
    • Spain
    • Maritime Transportation
    • 1 - 100 Employee
    • Secretary / Executive Assistant in FEM Shipbrokers, S.L., Madrid (Spain)
      • Oct 2014 - Present

      Document managment and hand in reports, answering calls, taking messages and handling correspondence, logging / processing bills or expenses, business travel, acting as a receptionist and/or meeting and greeting clients, managing the daily/weekly/monthly agenda and arrange new meetings and appoinments, etc. Document managment and hand in reports, answering calls, taking messages and handling correspondence, logging / processing bills or expenses, business travel, acting as a receptionist and/or meeting and greeting clients, managing the daily/weekly/monthly agenda and arrange new meetings and appoinments, etc.

  • Securitas Seguridad España
    • Spain
    • Security and Investigations
    • 700 & Above Employee
    • CSR
      • Jun 2014 - Oct 2014

      Alarm monitoring centre operator; telephone/email attention, technical support, dealing with clients´ complains, forwarding emergency calls/alarms to the Police Forces, issuing incidents reports. Alarm monitoring centre operator; telephone/email attention, technical support, dealing with clients´ complains, forwarding emergency calls/alarms to the Police Forces, issuing incidents reports.

  • Logista
    • Bolivia
    • Transportation, Logistics and Storage
    • CSR
      • Mar 2013 - Mar 2014

      Alarm monitoring centre operator; telephone/email attention, technical support, dealing with incidents/complaints, tracking of high value cargo vehicules, forwarding emergancy calls/alarms to the Police Forces. All these tasks carried out in Spanish, English and Polish. Alarm monitoring centre operator; telephone/email attention, technical support, dealing with incidents/complaints, tracking of high value cargo vehicules, forwarding emergancy calls/alarms to the Police Forces. All these tasks carried out in Spanish, English and Polish.

  • The Berkeley
    • United Kingdom
    • Hospitality
    • 100 - 200 Employee
    • Desk Receptionist
      • Jun 2011 - Aug 2011

      Checking guests in/out, taking reservations by phone/email, preparing bills and dealing with payments, providing guests with information / answering their queries and dealing with complaints. Checking guests in/out, taking reservations by phone/email, preparing bills and dealing with payments, providing guests with information / answering their queries and dealing with complaints.

  • Capgemini
    • India
    • Information Services
    • 1 - 100 Employee
    • CSR
      • Oct 2009 - Oct 2010

      Advising on company´s information, placing and/or canceling orders, dealing with complains/questions via phone and email, creating and/or canceling customers/partners´ accounts in company´s data system, forwarding emails/calls to technical support when neccesary. Advising on company´s information, placing and/or canceling orders, dealing with complains/questions via phone and email, creating and/or canceling customers/partners´ accounts in company´s data system, forwarding emails/calls to technical support when neccesary.

Education

  • Universidad de León
    Facultad de Filosofía y Letras, Spanish Filology Studies. European Union Student Exchange Programme, Erasmus.
    2008 - 2008
  • E.S.E. Meryland, S.A., Madrid
    Secretariado de Dirección Internacional y Administración de Empresas / Assistant Manager
    2011 - 2013
  • Uniwersytet Śląski w Katowicach
    Spanish BA Studies
    2006 - 2009
  • Cambrige House Madrid
    English Studies, Intensive Course of Cambridge English
    2018 - 2019

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