Experience

M2S VoIP

• United States
• Telecommunications
• 1 - 100 Employee

• VoIP support engineer

  • Aug 2022 - Present

  Client support and onboarding Client support and onboarding



NetSapiens a Crexendo Company

• United States
• Telecommunications
• 1 - 100 Employee

• VOIP support engineer

  • Nov 2020 - Jun 2023

  Providing T2 support for both frontend and backend for VOIP/Ucaas platform. Installing and configuring services. Troubleshooting issues using Wireshark, Linux CLI and SQL also troubleshooting Linux servers, Apache and Mysql. Providing T2 support for both frontend and backend for VOIP/Ucaas platform. Installing and configuring services. Troubleshooting issues using Wireshark, Linux CLI and SQL also troubleshooting Linux servers, Apache and Mysql.



Tech Americas USA, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VOIP/NOC support engineer

  • Jul 2017 - Nov 2020

  Responsible for implementing Ucaas platform for new customer and providing support for UCaas/VOIP(Hosted IP PBX, SIP trunk) voice (POTS, PRI, PBX), and data-managed services (DIA, MPLS) to US-based customers. Responsible for managing ticketing system to assure ticket flow process is completed. Team lead responsible to make sure ticket call flow and process are followed to achieve the better experiences to the US based companies. Responsible for implementing Ucaas platform for new customer and providing support for UCaas/VOIP(Hosted IP PBX, SIP trunk) voice (POTS, PRI, PBX), and data-managed services (DIA, MPLS) to US-based customers. Responsible for managing ticketing system to assure ticket flow process is completed. Team lead responsible to make sure ticket call flow and process are followed to achieve the better experiences to the US based companies.



Centric Business Solutions

• Logistic Coordinator

  • Oct 2014 - Oct 2015

  Coordinate medical equipment delivery to customer in the US. Making and analazing delivery routes to assure medical equipment received on time. Coordinate medical equipment delivery to customer in the US. Making and analazing delivery routes to assure medical equipment received on time.



Benson Communication

• El Salvador

• Provisioning and Repair Specialist

  • Oct 2009 - Sep 2015

  Completing provisioning orders for phones lines by following a checklist process also following up on each order to assure completion. Repair Specialist:Create a ticket to report telephone lines issues to carrier and follow up until issue has been resolved by tracking all the steps taken. Completing provisioning orders for phones lines by following a checklist process also following up on each order to assure completion. Repair Specialist:Create a ticket to report telephone lines issues to carrier and follow up until issue has been resolved by tracking all the steps taken.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tech Support Representative

  • Sep 2004 - Jun 2009

  Troubleshoot internet connection issues via the phone for US-based customers using different tools. Troubleshoot internet connection issues via the phone for US-based customers using different tools.