Aldith Natakusuma
Head of Product at PT Payfazz Teknologi Nusantara- Claim this Profile
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Bio
We worked together in Traveloka, where we were given the challenge to develop Customer Operations team and achieve customer’s satisfaction and trust. Aldith is a highly analytical person, who is from day one, able to show what’s lacking and need to be tackled fast. He is also a visionary person, who is able to see the connection among multiple factors to establish holistic customer experience through excellent product and service. His later shift from operations strategist to product management comes naturally, as the role perfectly mold his skills and competencies.
We worked together in Traveloka, where we were given the challenge to develop Customer Operations team and achieve customer’s satisfaction and trust. Aldith is a highly analytical person, who is from day one, able to show what’s lacking and need to be tackled fast. He is also a visionary person, who is able to see the connection among multiple factors to establish holistic customer experience through excellent product and service. His later shift from operations strategist to product management comes naturally, as the role perfectly mold his skills and competencies.
We worked together in Traveloka, where we were given the challenge to develop Customer Operations team and achieve customer’s satisfaction and trust. Aldith is a highly analytical person, who is from day one, able to show what’s lacking and need to be tackled fast. He is also a visionary person, who is able to see the connection among multiple factors to establish holistic customer experience through excellent product and service. His later shift from operations strategist to product management comes naturally, as the role perfectly mold his skills and competencies.
We worked together in Traveloka, where we were given the challenge to develop Customer Operations team and achieve customer’s satisfaction and trust. Aldith is a highly analytical person, who is from day one, able to show what’s lacking and need to be tackled fast. He is also a visionary person, who is able to see the connection among multiple factors to establish holistic customer experience through excellent product and service. His later shift from operations strategist to product management comes naturally, as the role perfectly mold his skills and competencies.
Experience
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PAYFAZZ
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Indonesia
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Financial Services
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1 - 100 Employee
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Head of Product
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2017 - Present
Manage and grow Payfazz's Agent application to enable financial inclusion for unbanked population across Indonesia
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Qraved
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Indonesia
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Information Technology & Services
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1 - 100 Employee
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Product Manager
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2016 - 2017
Roles and Responsibilities• Developing product to improve customer engagement and user generated content• Lead initiative across departments to deliver best content to usersKey Achievements• Improved registration number from user by 800% • Improved number of User Generated Content by 50% • Increased number of average photos/restaurant by 1000% within 2 months
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Product Manager - Cross Domain
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2015 - 2016
Roles and Responsibilities• Developing superior after sales product• Lead cross functional team of 15 people in developing the productKey Achievements• Youngest Product Manager at Traveloka.com• Reduced loss by USD 100,000 within 3 months• Reduced refund processing time to customer by 50%
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Operation Strategist
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2014 - 2015
Roles and Responsibilities:• Increased number of average photos/restaurant by 1000% within 2 months Orchestrate and harmonize the coordination of multiple related departments to support the operations• Work in a highly efficient lean team of 100 people that is responsible for the end-to-end operations, daily activities include rigorous problem solving, idea formulation and project executionKey Achievements• Promoted into operation strategist less than 1 year• Improved the productivity of operations team, resulted by handling 40% more transaction without adding new people• Successfully re-designed operations team for international transaction, support and scaling to be duplicated in another ASEAN countries
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PT. Trikomsel Oke, Tbk
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Indonesia
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Telecommunications
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400 - 500 Employee
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Intern
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2013 - 2013
PT Trikomsel Oke, Tbk owns Oke Shop and Global Teleshop, one of the biggest phone-retail stores in Indonesia. I did internship here as one of the part of YLI program. I and my team was assigned to identify market for iPhone in the middle-lower segment.
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Education
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2009 - 2014
Institut Pertanian Bogor (IPB)
Food Science and Technology
Community
