Experience

Brighton College

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• 11+ Admissions Coordinator

  • Jan 2020 - Present

  • Providing effective and efficient management of enquiries (by telephone and email) from prospective parents, replying to queries, sending out prospectuses, advising on scholarship and other admissions criteria • Managing and effecting the registration of prospective pupils, efficiently processing all applications to ensure records are current and correct and ensuring the timely payment of deposits and other fees as appropriate. • Organising visits for parents and programmes for scholarships and events such as Open Days, and Taster Days for prospective parents and pupils and producing attendee lists. • Maintaining records database while adhering to all GDPR requirements; Archiving and anonymising records as necessary • Point of contact for responding to enquiries from prospective international pupils, arranging assessments with British Council and issuing offer letters on behalf of management; Updating and ordering annually all literature connected with 11+ admissions Show less



GILDREDGE HOUSE

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Business Operations Assistant

  • Sep 2018 - Jan 2020



CHILDS CHARITABLE TRUST

• United Kingdom
• Religious Institutions

• Trust Administrator

  • Sep 2016 - Jan 2020

  • Over 5 years professional experience in an administrative capacity providing support and assistance to the Reporting Manager. • Currently providing administrative support to the Chief Executive Officer. • A comprehensive working knowledge of various computer applications including Microsoft Outlook, MS Word, Excel and PowerPoint. • In-depth experience in data management, research, report writing, developing presentations, drafting correspondence, organizing meetings and travel, event management and customer service. • Excellent communication & customer service skills. • An independent worker with a reputation as a resourceful problem-solver who uses her initiative and organizational skills to get the job done. • Regarded as a competent team member who is always prepared to go the extra mile. • Proven ability to remain focused and self-directed in a fast-paced work environment while dealing with conflicting demands. • Consistently exceeded all goals, have very strong work ethics and valued for hard work, reliability and tenacity. Show less



Go Airlines

• Sr. Manager Training

  • Jan 2006 - Jun 2015

  • Manage administrative functions of the training department and providing administrative support to General Manager In-flight Services • Plan the training programs and prepare a training calendar for instructors and cabin crew • Liaise with the Civil Aviation Authority and other training agencies & departments through emails, letters telephone calls in all training matters • Design, develop and upgrade customer service and safety training material/manuals • Prepare and manage the training budget. • Ensure all payments made to vendors and all payments for trainings invoiced and received. • Ensure maintenance of updated training records for all cabin crew. • Supervise and conduct safety, customer service and announcement training of cabin crew. • Conduct in-flight and base audits. • Supervise reporting employees to ensure they meet performance standards. • Serve as an active member of the Training Department’s management team. • Main auditee for aviation authority and IOSA audits as main auditee for the department. • Conduct induction & orientation sessions. Show less



Jet Airways

• India
• Airlines and Aviation
• 700 & Above Employee

• Instructor Flight Safety

  • Oct 2005 - Jan 2006

  • Ensuring high standards of Ab-initio/Recurrent/Refresher/Conversion safety training on the lines of DGCA. • Familiarizing trainees with aircraft visits, conducting situational training and drills (fire, slide, ditching) • Maintaining training records and databases, managing the training facility and liaising with vendors. • Giving inputs for training modules and Manual revisions wherever necessary. • Preparing presentations and sourcing audio visual material and other content for training purposes/ manuals. Show less



Alliance Air

• Mumbai Area, India

• Dy. Manager, In-flight Services

  • Aug 1996 - Oct 2005

  • Responsible for the Cabin Crew and Operations of the In-flight department at Mumbai • Responsible for all administrative functions of the In-flight department • Handling passenger complaints/ suggestions • Successfully handled sensitive situations e.g. VIP / CIP flights • Responsible for approval of leave and maintenance of leave records • Responsible for crew uniforms and maintenance of records for the same • Responsible for catering related functions • Conducting In-flight Service Training • Conducting Trainee Check Flights and Observation flights /FOQA Inspection flights • Responsible for the Cabin Crew Scheduling for the Western Region • Coordinating with the other regions regarding crew flight patterns, route checks and training of the crew. • Worked with other departments & outside agencies • Coordinating with the DGCA regarding matters concerning Cabin Crew • Monitoring Cabin Crew grooming, uniform regulations • Counselling of Cabin Crew Show less



East West Airlines

• Mumbai Area, India

• Cabin Crew Supervisor

  • Oct 1991 - Jul 1996

  • Assisting Cabin Crew Manager in scheduling cabin crew for flight duties and other administrative functions of the department • Being the face of the airline and providing impeccable customer service to all classes of passengers • Responsible for inflight safety and overall customer experience • Effectively managing inflight sales and inventory • Monitoring special handlings such as VIPs, Heads of State, and Medical emergencies • Solving on-board complaints and queries and handling aircraft documents • Grooming new recruits in developing a customer focused mind-set • Imparting product and service knowledge in terms of various procedures carried out on board • Assessing and evaluating trainees during familiarization flights • Preparing and presenting regular reports based on observations Show less