Alcides Lugo
Ssr. Analyst at Cloud Solutions Latam- Claim this Profile
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Topline Score
Bio
Stacey King
Alcides has great attention to detail and the patience of a saint when training others in software applications. He is clear in communication in both English and Spanish and truly works to help others succeed. Alcides is also a great problem solver, seeking to find the best solution to fit the situation. I highly recommend him as an employee and know that he will be a great asset in any business venture.
Stacey King
Alcides has great attention to detail and the patience of a saint when training others in software applications. He is clear in communication in both English and Spanish and truly works to help others succeed. Alcides is also a great problem solver, seeking to find the best solution to fit the situation. I highly recommend him as an employee and know that he will be a great asset in any business venture.
Stacey King
Alcides has great attention to detail and the patience of a saint when training others in software applications. He is clear in communication in both English and Spanish and truly works to help others succeed. Alcides is also a great problem solver, seeking to find the best solution to fit the situation. I highly recommend him as an employee and know that he will be a great asset in any business venture.
Stacey King
Alcides has great attention to detail and the patience of a saint when training others in software applications. He is clear in communication in both English and Spanish and truly works to help others succeed. Alcides is also a great problem solver, seeking to find the best solution to fit the situation. I highly recommend him as an employee and know that he will be a great asset in any business venture.
Credentials
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Análisis Funcional
EducacionITSep, 2023- Nov, 2024 -
Curso Zoho CRM Plus: Campaigns, Forms
Academia CloudAug, 2023- Nov, 2024 -
Curso Zoho CRM Plus: SalesIQ, Desk
Academia CloudAug, 2023- Nov, 2024 -
Taller de Zoho Analytics
Cloud Solutions LatamMar, 2023- Nov, 2024 -
Taller de Omnicanalidad con Zoho
Cloud Solutions LatamJan, 2023- Nov, 2024 -
Zoho Campaigns
Cloud Solutions LatamDec, 2022- Nov, 2024 -
Zoho Desk
Cloud Solutions LatamDec, 2022- Nov, 2024 -
Zoho Sales IQ
Cloud Solutions LatamDec, 2022- Nov, 2024 -
EF SET SCORE
EF Education FirstJul, 2022- Nov, 2024
Experience
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Cloud Solutions Latam
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Argentina
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IT Services and IT Consulting
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1 - 100 Employee
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Ssr. Analyst
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Nov 2022 - Present
Cloud Solutions Latam is a consulting firm that implements CRM and marketing automation, among other solutions, as a Premium Partner of Zoho Enterprise. We also develop solutions and integrations for clients of different sizes, taking into account the internal processes that each company has, and the implementation's scalability on future stages. My team’s main goal is to customize Zoho’s solutions to the best of our abilities for different companies and organizations, taking into account their specific needs, challenges and objectives. We strive to deliver high-quality, scalable and innovative solutions that enhance their business performance and customer satisfaction. To date, I have been involved in the implementation of Zoho CRM and other apps from the Zoho bundle such as: Desk, Campaigns, Zoho Social, SalesIQ, Recruit and People. I have worked with companies in the IT sector, supra-national organizations, NPOs and Startups, helping them to optimize their business processes, enhance their customer engagement, and achieve their goals. I have earned experience in customizing Zoho solutions to fit the specific needs and challenges of each client, using agile methodologies and best practices. Show less
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Pointer Outfitters
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Argentina
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Travel Arrangements
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1 - 100 Employee
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Especialista en CRM
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Mar 2020 - Nov 2022
CRM setup, data migration, training all users, analysis and performance reports.
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Community Manager
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Nov 2019 - Mar 2020
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Education
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Universidad del Zulia
Licenciatura
Community
