Experience

The Bedrock Program

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• Operations Assistant

  • May 2023 - Present

  - Acting as the primary contact for both internal and external clients, managing their records, and providing consistent support, with a judicious approach to escalating issues to the CEO. - Handling internal business operations including process management, document system upkeep, project planning, and collaborating with relevant teams/partners. - Preparing and attending meetings with clients and partners, including developing agendas and presentations. - Providing administrative assistance such as invoice and expense processing, while conducting marketing campaigns like newsletters and product sales. - Overseeing the creation and management of media collateral including brochures, presentations, flyers, and marketing videos for clients. Achievements - Streamlined client management and boosted efficiency by developing a system for managing leads, contacts, accounts, and deals using Zoho CRM. - Established a reference guide for internal business procedures, and standardized essential templates such as emails and task tracking for consistent communication. - Ensured regulatory compliance by setting up the Corporate Tax TRN to meet government requirements. - Enhanced the company's professional image by standardizing client-facing materials including brochures and PowerPoint presentations. - Expanded the client database by using data mining techniques to update or add information from 111 universities. - Designed and implemented online marketing templates, including monthly topical newsletters, using Zoho Campaigns. Show less



Pacific Prime

• Hong Kong
• Insurance
• 300 - 400 Employee

• Relationship Management Administrator

  • Jul 2022 - May 2023

  - Acted as the primary liaison for clients and insurance companies, managing policy establishment and renewals, swiftly addressing queries, and resolving administrative issues.- Delivered top-notch customer service, ensuring quick responses and effective problem resolution for matters such as policy payments, processing delays, and other insurance-related challenges.- Maintained a well-organized workflow through diligent updating and monitoring of the Pacific Prime database and medical admin page.- Provided support to both the new business and claims departments, aiding with internal and external cases. Show less

• New Business Management Administrator

  • Aug 2019 - Jul 2022

  - Managed medical insurance business operations including application processing, policy updates, cancellations, and payments, ensuring excellent customer service.- Coordinated communications and follow-ups with clients, insurers, and sales reps, effectively resolving policy-related issues.- Provided optimal solutions for customer requirements, offering honest guidance for value-based choices.- Maintained and updated Pacific Prime's database and admin pages regularly, ensuring efficient organization of emails and folders.- Handled special projects as required, demonstrating comprehensive planning, arrangement, and monitoring capabilities. Show less



Metric Driven Marketer

• Administrative Virtual Manager

  • Jan 2017 - Jun 2019

  - Managed and organized business data through effective filing systems and utilized CRM for customer data maintenance. - Handled both frontend and backend components of the company's website and developed membership sites using WordPress (CMS) for online learning courses. - Created and maintained marketing media collateral, such as social media cards and videos, across website and social media platforms. - Monitored sales orders, confirmed delivery details to customers, and streamlined client order tracking using custom-built spreadsheet templates on Microsoft Excel and Google Sheets. Show less



Carve PH

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Digital Marketing Specialist

  • May 2016 - Jan 2017

  - Implemented impactful social media marketing strategies, achieving considerable reach, impressions, and conversions, and concurrently generated detailed reports analyzing the performances. - Contributed to customer attraction through innovative marketing ideas and the design of captivating marketing materials. - Optimized customer relationship management by automating emails, crafting landing pages, and delivering exemplary customer support.

• Web Project Manager

  • Aug 2015 - May 2016

  - Delivered high-impact social media marketing services, achieving elevated reach, impressions, and conversion rates, and contributed creative marketing ideas to enhance customer attraction. - Developed comprehensive business reports and assessments of social media and email campaign performances. - Designed compelling marketing materials for campaigns and streamlined customer relationship management.



SM Supermalls

• Philippines
• Real Estate
• 700 & Above Employee

• Leasing Assistant

  • Jul 2012 - Mar 2015

  - Handled documentation for approval, awarding, and payment processes, ensuring a smooth transition of leasable areas. - Coordinated advertising collateral for existing and incoming tenants and assisted managers with space offerings, providing relevant documentation like floor layouts and design guidelines. - Scheduled appointments with potential clients, prepared presentations, and managed confidential documentation. - Assisted inter-departmental collaboration to address tenant requests, spanning leasing, billing, construction, and renovation tasks. Show less