Alberto Teruzzi
Technical Support Specialist at CyberGuru- Claim this Profile
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Italian Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftApr, 2022- Nov, 2024 -
Technical Support Fundamentals
GoogleJan, 2022- Nov, 2024 -
CISCO CCNA R&S
Cisco Networking AcademyMar, 2017- Nov, 2024 -
CISCO IT Essential
Cisco Networking AcademyApr, 2016- Nov, 2024 -
IELTS Academic (CEFR B2)
IELTS OfficialNov, 2021- Nov, 2024 -
Microsoft 365 Certified: Security Administrator Associate
MicrosoftOct, 2022- Nov, 2024
Experience
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CyberGuru
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Australia
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Information Technology & Services
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1 - 100 Employee
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Technical Support Specialist
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Mar 2022 - Present
• Providing technical support to users, diagnosing and resolving software and hardware issues. • Troubleshooting network and internet connectivity problems. • Installing, configuring and maintaining hardware and software systems. • Developing and managing WordPress websites. • Collaborating with clients to understand their needs and provide customized solutions. • Keeping up-to-date with new technology trends and incorporating them into work. • Providing technical support to users, diagnosing and resolving software and hardware issues. • Troubleshooting network and internet connectivity problems. • Installing, configuring and maintaining hardware and software systems. • Developing and managing WordPress websites. • Collaborating with clients to understand their needs and provide customized solutions. • Keeping up-to-date with new technology trends and incorporating them into work.
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Triveneto Servizi
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Support Specialist
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Nov 2019 - Dec 2021
Installed and supported an organization's computer systems, including local area networks (LANs), Designed, organized, modified, and supported the organization's computer systems. Upgraded and managed the software and hardware. • Handled any issues related to Local Area Networks (LAN), • Maintained the daily operation of an organization's computer networks • Set up accounts and workstations • Monitored performance and maintained systems according to requirements • Managed Active Directory and Group Policy • Resolved malfunctions within a company's computer hardware and software and made required updates to all equipment and software for the safety of the company's network • Organized small projects (System's renewal and upgrading)
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Manesys
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Lissone, Italy
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Information Technology Support Administrator
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Jul 2016 - Sep 2018
Installed, configured, and maintained servers and networks. Oversaw system performance and troubleshooting issues. Created a backup and safeguarded the data if there were any hindrances. Performed system upgrades following new releases. • Performed account setup • Sustained network integrity, server deployment, and security • Monitored and maintained network servers such as file servers, VPN gateways, and intrusion detection systems; and ensured high-level security and efficiency resulting in 100% output • Managed information systems for small and medium-sized companies • Managed backup systems • Development of static and dynamic websites • Social Media Management
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Computer Space
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Merate, Italy
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Computer software and multimedia shop manager
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Jun 2015 - Aug 2015
Responsible for IT assistance. Mobile Hardware and Software support. Applied health and safety standards established by respective authorities Monitored customer service and made sure that customers are served well. • Managed employees and subordinates, working in a team or individually, to maximize their performance and contribution • Built a lasting and meaningful relationship with customers to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services, and by supplying after-sales information and service • Increased possible sales volumes and avoided losses
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Newar
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Arcore, Italy
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Information Technology Help Desk
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Jan 2015 - Jun 2015
Requested and maintained accurate task log. Maintained, supported, and repaired technical equipment. Installed and deployed new equipment. Solved problems that arose in planning, prioritizing, organizing, directing/facilitating action, and evaluating performance. Performed hardware/software upgrades and installations. • Provided Hardware Support • Provided Software Support • Roll Out, Hardware & Software Support (On-site) • Help Desk level 2 (Hospital "Humanitas") Requested and maintained accurate task log. Maintained, supported, and repaired technical equipment. Installed and deployed new equipment. Solved problems that arose in planning, prioritizing, organizing, directing/facilitating action, and evaluating performance. Performed hardware/software upgrades and installations. • Provided Hardware Support • Provided Software Support • Roll Out, Hardware & Software Support (On-site) • Help Desk level 2 (Hospital "Humanitas")
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E.C.Fo.P Monza
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Monza, Italy
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Information Technology Help Desk
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Jul 2014 - Feb 2015
Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions and active listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents and service requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email. • Communicated with end-users, instructed them on how to progress with tasks, use ICT support tools and methods to solve problems and identify possible side effects and provide solutions • Responsible for IT assistance • Maintain an overview of all the incoming tasks to prioritize the tasks, plan their execution, and integrate new tasks as they present themselves. • Provided Hardware Support • Use specialized software to manage the company’s interactions with current and future customers • Provided Software Support • Network administrator
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Newar
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Arcore, Italy
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Neware
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Nov 2013 - Apr 2014
Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions and active listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents and service requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email. • Communicated with end-users, instructed them on how to progress with tasks, use ICT support tools and methods to solve problems and identify possible side effects and provide solutions • Responsible for IT assistance • Maintain an overview of all the incoming tasks to prioritize the tasks, plan their execution, and integrate new tasks as they present themselves. • Provided Hardware Support • Use specialized software to manage the company’s interactions with current and future customers • Provided Software Support • Network administrator
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Education
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2022 - 2025
Sydney School of Business and Technology
Advanced Diploma of Leadership and Management -
2015 - 2017
ITI Pino Hensemberger
High School Diploma, IT Consultant -
2011 - 2014
E.c.fo.p Monza
Operator Professional Electric
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