Senior Information Technology Specialist

• Oct 2021 - Present

Cloud Engineer - Systems Administrator

• May 2021 - Oct 2021

➢ Re-engineered the systems setup, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. ➢ Responsible for providing a range of cloud & IT services including business analysis; cloud design of architecture, migration & upgrade to a hybrid solution. ➢ Provided Office 365 migration services including migration planning, Office 365 setup, email migration (Exchange Online), files migration (SharePoint Online). ➢Run workshops to train employees on Microsoft 365 including log-in procedures, Outlook, SharePoint, Teams, permissions. Achievements: ➢Completing a Cloud migration project for Mahboba’s Promise. Project involves updating software and migrating to Office 365, Exchange Online, SharePoint Online, Teams, Azure hybrid AD cloud infrastructure.

Senior Systems Administrator

• May 2014 - Apr 2021

➢Responsible for analysing the company’s business requirements, stakeholder needs; project objectives; job requirements, technical specifications, and other data. ➢Migration from physical to virtual servers. ➢Measure, monitor and optimize the performance of systems. Ensure the achievement of Key Performance Indicators (KPIs). ➢Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. ➢Responsible for the administration and maintenance of the computer hardware, software, network and server environment. ➢Responsible for troubleshooting and resolving any system issues. ➢Successfully resolving hardware and software issues, troubleshooting and providing technical support to users. Achievements: ➢Successfully completed all projects on schedule and within budget. ➢Completed a Microsoft 365 migration.

Team Leader, Project Manager & Senior Business Analyst

• Feb 2011 - Oct 2013

Team Leader / Project Manager Planned and developed all tasks and activities fundamental for coordination and management of the project. Organised resources and monitored the process of project completion from initial consultations with clients to final delivery of the project. ♦ Conducted quality assurance checks to guarantee required specifications and ensured project profitability by monitoring variations to contracts or scope creeps. ♦ Enhanced performance of team members through effective motivation, coaching, and training. ♦ Maintained lucrative relationships with key accounts, suppliers, and other parties to align with project goals. Senior Business Analyst Delivered a wide range of services to clients in the financial industry, including platform as a service, infrastructure as a service, cloud security and back-up, network infrastructure set-up, technical integration, business continuity planning, and disaster recovery. ♦ Reported and documented specific client requirements and visited client sites to deliver pre-sales technical presentations, product demonstrations, and post-sales support. ♦ Educated end-users on multiple platforms and technologies and drove client retention and satisfaction with the provision of after-sales support.

Support Analyst

• Sep 2008 - Jan 2011

IT Support Analyst Tristar Worldwide, London Providing support for four different sites; Changed the image of IT services in the company to a very positive one that provides excellent service Maintaining the network and servers, looking at logs, backups, etc. Providing day-to-day troubleshooting liaising with clients by telephone, email and face to face. Performing a high level of customer service, providing prompt accurate technical support evaluating and prioritising requests Successfully resolving hardware and software issues, troubleshooting and providing technical support to users, extensively liaising with clients to evaluate their requirements Performing hardware and software installations

IT Support Analyst

• May 2007 - Aug 2008

Extensive experience with 1st and 2nd and 3rd line support. Maintaining the network and servers of different clients looking at logs, backups. Providing day-to-day troubleshooting liaising with clients by telephone, email and face to face. Configuring new servers with existing and new clients also performed migrations from previous versions of Operating Systems. Consultancy for prospective clients, recommending ways to improve their IT. Proactively anticipating problems providing effective timely resolutions, applying troubleshoot techniques Making significant project contributions, including putting forward ideas to improve customer service and implementing strategies for second-level support interaction with customers Performing a high level of service, using effective time management and prioritisation of pre and post sales technical support, increasing sales and maintaining existing customer satisfaction Extensively liaising with customers, assessing and evaluating requirements, gathering information for improved development and delivery of service

IT Support Analyst

• Feb 2007 - Apr 2007

Remote monitoring of web servers running on Windows Server 2003 and Linux, diagnosing and resolving problems Maintaining accurate records of the issues found, logging them into a database. Remote monitoring of web servers running on Windows Server 2003 and Linux, diagnosing and resolving problems Maintaining accurate records of the issues found, logging them into a database.

Project & Support Engineer

• Aug 2006 - Feb 2007

Electronics Software Engineer

• Apr 2002 - Dec 2003

Working in team contracted to design, implement and analyse a baby tagging access control system and CCTV for three UK hospitals, ensuring best practice for quality control purposes Visiting prospective clients to provide onsite demonstrations of products securing contracts, liaising extensively with sales engineers Developing and implementing new customer focused strategies to provide technical solutions to clients problems and maintaining customer satisfaction and effective long-term relationships Coordinating the smooth integration of LonWorks, ensuring uninterrupted operation Providing effective and timely resolution of escalated support requests, developing and implementing innovative solutions to complex problems Preparing plans and diagrams, detailing design and installation of systems, analysing software and hardware requirements, successfully building relationships with vendors enabling the company to leverage expertise at minimal costs, enabling the purchase of software on beneficial terms Producing technical reports, documenting issues and know solutions creating a knowledge base for future reference