Service Manager

• Feb 2004 - Present

CPC UK supply, install, service & maintain a range of products to the industry, which include: refrigeration monitoring system, HVAC & lighting controllers, refrigerant leak detectors and temperature / condition monitoring - www.cpcuk.co.ukAs Service Manager, I manage the service department and take overall management responsibility for delivering the service and maintenance. Among my duties, I:-> Manage the field service engineers, service controller and administrators, identify their training requirements and monitor/evaluate their performance through KPI’s> Conduct performance appraisals (PDRs) within my team and agree PDPs> Monitor and ensure works are being undertaken in line with customer requirements> Identify product training requirements within the team and provide in house coaching & training as required> Manage H&S training of service department in accordance with company/customer requirements> Prepare maintenance proposals, service/maintenance tenders for UK customers> Manage the distribution of company products in Italy / Management della distribuzione commerciale in Italia> Provide high level technical support to engineers and customers and assist where required to support company products supplied in the UK and Italy / Assistenza e supporto tecnico della clientela nel Regno Unito ed in Italia Show less

Contract Engineer

• Feb 2004 - Jan 2005