Gerente de operacione

• Mar 2022 - Present

Program Manager

• Jun 2017 - Nov 2020

• I was accountable for the one of the main product lines working with multi functional team on new program introductions, continuous improvement, development of strategic to achieve business objectives and creating a great team environment.• More than 100 product qualification completed at the highest standards in the industry, approved thru a first article inspection process by our customer.

Master Production Scheduler

• May 2009 - Jun 2017

• I was Responsible of analyze customer demand and structure productions plans based on line capacities and mix of models, working with low volume hi mix focus in order to attain customer demand at a 100% +/- 5%• Continuous monitoring of production execution to dynamically adjust plans to avoid under an over production and keep KPIs in green• Communicate Commit Vs actuals on a weekly basis to our customer (internal and external)• Building strong relationship customers to facilitate fluid communications.• Manage of inventory aging• Collaborate with materials planning on finding alternatives to avoid line down situations Show less

Customer Service Representative

• Feb 2008 - May 2009

• Receiving and analyzing customer complaint for one of the largest companies of consumer electronics, managing customer complaint thru product studio.• Analyzing consumer policies to get resolution on costumer complaints quick considering customer as a priority all the time.• Managing safety stock for customer replacements and replenishing to avoid impact.• Developing metrics and report to keep key stake holders always up to date.

Logistics Coordinator

• May 2007 - Feb 2008

• Facilitating shipping product for all customers.• Creating shipping lanes for new product/customers.• Arrange pickups and deliveries based on cutoff times.• Receiving and shipping replacement devices for customers.