Experience

Crown Data Systems

• United States
• Software Development
• 1 - 100 Employee

• Regional Sales Manager

  • Mar 2022 - Present



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• Manager, SMB Direct Sales

  • Feb 2020 - Present

  – Increased team revenue by 5% month over month by developing and implementing strategic prospecting methods that have directly contributed to team success.– Ensure accurate forecasting of data units and revenue sales through learned processing and constant data analysis and reporting. – Continuously coach, develop, appraise and motivate top performers to achieve and exceed assigned daily objectives, including providing a safe place where ideas and best practices can be shared and encouraged. Show less

• Direct Sales Manager, Field CAM

  • Mar 2019 - Feb 2020

  – Designed, implemented, and managed the entire Big South team structure through coordinated efforts with other regional teams and groups to ensure effectiveness and efficiency leading to 200% sales improvement.– Able to construct top performing Field CAM sales team through coaching, developing, appraising, and motivating representatives to achieve and exceed all tasks. Educated sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements leading to having 3 of the top 5 Field CAMs nationwide and #2 overall in the company, behind only Horsham.– Prepared, analyzed, and maintained records of all individual and group sales and performance activities relative to business goals and objectives, ensuring steady and accurate Big South Region CAM team projections. Show less

• Business Account Executive 3

  • Jan 2017 - Feb 2019

• Business Account Executive

  • Jul 2014 - Jan 2017

  Responsible for selling integrated communication structure to small-to-medium business owners; develop relationships with individual businesses in the community, with the goal of positioning the Comcast brand as key components of the sales strategy.● Create and deliver face-to-face sales presentations that demonstrate knowledge of Comcast’s latest products and services. Promote the sale of bundled products to ensure optimal solutions for customers; sell with goals of exceeding departmental, financial, and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.● Generate new leads with targeted businesses through cold calling, canvassing, customer referrals, and partner relationships; assist with developing sales territory; cultivate local business partnerships and organizational affiliations. Maintain and build customer relationships to drive customer retention; work with internal teams to ensure operational efficiencies and service levels; meet and exceed expectations through strong customer service orientation and excellent follow up skills. Meet with customers on a regular basis and demonstrate excellent presenting, persuading, and negotiating skills.● Achieve monthly, quarterly, and yearly pipeline and forecast goals; meet quota for number of contacts/activity/opportunities with prospective customers; prepare sales and activity reports. Show less



Cox Business

• United States
• Telecommunications
• 700 & Above Employee

• Inside Sales Representative

  • Sep 2011 - Jun 2014

  Promoted, sold, and retained commercial business solutions for voice, data and video. Targeted customers included small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).• Based on revenue targets assigned, sold bundled telephony, data and video products to existing/new commercial business customers via telephone, internet or email; included inbound and outbound calling; sold within the product pricing and campaign structure authorized.• Worked with support personnel to determine appropriate solutions where necessary.• Remained current on technical information regarding Cox's products and services as well as the competitive landscape. Maintained consultative sales and negotiation skills through ongoing training and development.• Served as the customer point of contact for support of the CB project from initial sale through installation and billing (CB Coordinator Is support smaller/less complex projects in general while CB Coordinators IIs support larger/more complex projects).• Provided process and regulatory knowledge as needed during the pre-sale phase to help ensure the details of the order package were fully defined and captured and that necessary paperwork was completed. Determined serviceability of a customer location and trouble shoots workflow delays to help ensure customer’s services were delivered on time.• Performed quality control checks on all orders and project content, including validation of DTW & other provision information Show less

• Inside Retention Sales Representative

  • Oct 2008 - Sep 2011

  Renewed, retained, and up-sold existing commercial business customers.; managed base of revenue by proactively contacting customers within 3-6 months of contract expiration for renewal. Responded to calls from existing customers and prevented them from disconnecting services. Sold non-complex bundled telephony, data, wireless, and video products and features as an up-sell to current customers. Exceeded corporate/regional sales goals in a goal-driven, sales organization. ● Processed over 150 sales orders while maintaining high quality assurance scores; built rapport with nationwide partners to ensure positive experience for customers. Evaluated customers businesses’ communication needs; resolved sources of service, pricing and technical problems. ● Developed proposals and presentations for add-on products/services purchased by previously acquired CB customers; negotiated pricing, products, promotions, and terms/conditions with clients. ● Updated OPTIX (sales funnel/order generation) with all required customer information in a timely fashion. Show less

• Commercial Technical Support Representative

  • Sep 2005 - Oct 2008

  Independently performed comprehensive data, telephony, video and billing support using all available resources. Corresponded with numerous departments to produce high standards of serviceability through install and/or equipment maintenance schedules, line and cable concealing, billing and payment research.● Effectively resolved faulty data networking equipment matters.● Exceeded all quality assurance measures contributing to high statistics and productivity based on company goals. Mentored new employees and co-workers providing them assistance and detailed system functionality for performance increase.● Maximized opportunities to sell additional or upgraded services to customers as available; provided quality customer experience. Show less



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Collections Team Lead

  • Apr 2003 - Sep 2004

  Coordinated and prepared all Predictive Dialer, ICOMS/Rumba, work and personnel reports for the retention department. Provided retention support for CBS accounts in the absence of primary collector by researching and accepting payments or arranging payments plans with business executives. Communicated with customers, internal/external via telephone or mail regarding customer-billing inquiries and escalations. Assist internal personnel with unique customer issues. ● Assisted in achieving department goals. Provided feedback regarding scheduling, monitoring and training of department employees. ● Interviewed and hired new employees and ensured they met departmental guidelines and objectives. ● Promoted customer retention and reduced bad debt by collecting monies via telephone from delinquent active and former customers and non-pay disconnected accounts across all residential product lines while remaining in accordance with State and Federal privacy and collection laws, in a call center environment. ● Ensured all delinquent accounts within assigned area were collected or resolved in accordance with defined system policy. Show less



Intake Sales Manager

• Virginia Beach, Virginia

• Harbour Credit Counseling

  • Sep 1999 - Feb 2003

  Planned, directed, and coordinated the operations of Harbour Credit Counseling. Formulated policies, managed daily operations. Developed and managed company’s annual budget; performed periodic cost and productivity analysis; created financial reports. Presented goals and objectives, quarterly statistics, and weekly status reports to HCC President. ● Established the accreditation of Harbour Credit Counseling; met all federal and state certification requirements. ● Created employment billets; assisted with recruiting, interviewing, and hiring process. Conducted orientation and training on how to properly solicit business from cold and warm markets. Performed annual performance reviews for employees. Tracked and maintained personal and team statistics on a weekly / monthly basis. ● Determined debt obligations by interviewing clients; examined bills and payment schedules. Reviewed financial resources by examining income, assets, and expenses. Developed a financial plan for clients; reduced high-interest debt. Formed agreements with creditors in the client's behalf for lower monthly payments. ● Provided community outreach and education regarding wise use of credit and related topics. Show less



Fresh Point Produce/G & G Produce

• Commerce, California

• Evening Supervisor

  • Jan 1999 - Aug 1999



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Petty Officer 3rd Class

  • Feb 1995 - Jan 1999



G & G Produce

• commerce, ca

• Customer Service Representative

  • Jul 1994 - Feb 1995