Experience

HandCloud US

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Accounts Development Representative

  • Mar 2023 - Present

  Our Commitment Our commitment is to provide exceptional, industry-leading service on a more affordable scale for our customers. Our Mission Our mission is to bring technological liberation and innovation to organizations and facilitate their digital transformation through action plans based on industry best practices. Our Vision Our vision for 2023 is to continue providing world-class technology solutions to our core partners, while expanding our cost-effective, customized solutions services to new markets. Show less



Crossroad Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Accounts Receivable Analyst

  • Mar 2021 - Mar 2023

  In this role I mostly worked with numbers and agents. I mastered the ability to identify our customer's issues in order to provide them the most efficient solution we could give them. I strive to make sure that every party involved wins. I consider making sure our partners are happy as part of my job. In this role I mostly worked with numbers and agents. I mastered the ability to identify our customer's issues in order to provide them the most efficient solution we could give them. I strive to make sure that every party involved wins. I consider making sure our partners are happy as part of my job.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Jun 2018 - Jun 2019

  A little bit about my role and what I learned: Often times people are misled into services they weren't sure they wanted but were charged for them anyway, then they call to demand a refund. Completely understandable. That's where I used to come in. I would carefully listed to find the problem's root cause, empathize with the person because very often they were furious (which again, is understandable) and finally reach a common agreement to prevent the issue from ever reoccurring and doing everything I could to compensate the customer. Show less