Alberto Jr Barraquiel
Technical Support Specialist at Nord' Oaks BPO- Claim this Profile
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Bio
Credentials
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How to Effectively Deliver Criticism
LinkedInJul, 2021- Sep, 2024 -
Windows 10: Administration
LinkedInJul, 2021- Sep, 2024 -
Human Resources: Working with Vendors
LinkedInSep, 2020- Sep, 2024 -
IT Service Desk: Service Management
LinkedInSep, 2020- Sep, 2024 -
Introduction to 5G
LinkedInSep, 2020- Sep, 2024 -
Windows 10: Intune Device Management
LinkedInSep, 2020- Sep, 2024
Experience
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Nord' Oaks BPO
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Technical Support Specialist
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May 2022 - Present
Campaign: Salelytics, LLC Campaign: Salelytics, LLC
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CSS Corp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Engineer - Technical Support
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Oct 2021 - May 2022
Account: NETGEAR - Effectively communicate with customers to understand their needs and demand s in the English language - Answer customer support tickets and calls in a professional manner - Research required information using available resources - Accurately manage and resolve customer issues or route calls to an appropriate resource. Case/ticket documentation - Adhere to standard operating procedures required by the process and organization - Awareness of relevant service levels
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GHD
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United Kingdom
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Retail
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500 - 600 Employee
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Mobility Service Administrator
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May 2014 - Jul 2021
* Manage and administer the GHD suite of mobility services and products, including but not limited to: - Blackberry Services - MobileIron MDM - Mobile Smart Phones - Mobile Data Cards (Wireless Modems) - Satellite Phones - WebEx suite of applications* Manage the Mobility accounts including: - New services - Service suspensions and cancellations - Service plans changes - Access to PINs, PUKs and IMEIs - Account enquiries - Burning replacement SIMs - Porting of telephone numbers - Usage audit and clarifications - Initiating technical support from Telecommunications companies and Handset Vendors - Enabling international roaming*Provision of Level 3 related mobility services: - Manage the procurement of mobile smart phones, blackberries, satellite phones and wireless modems and accessories - Co-ordinating response to failed activations - Managing response to lost and stolen devices - Technical support - Manage the repairs to and/or replacement of mobility devices - Management of back end provisioning, data capture and audit systems required to support and effectively cost control the above risks - Maintain and manage the Mobility database which is the central knowledgebase for all mobility devices - Conduct ad hoc audits of device fleet to achieve consistency and cost savings - Conduct ad hoc audits of service provider accounts to ensure cost are controlled, done via QuickComm. - Manage web meeting products (WebEx) including liaison with suppliers
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IS Service Technician
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Apr 2012 - May 2014
- Maintenance of network and non-network computers- Installation and control of vatious software applications being used by the company- Oversee server, workstations and Helpdesk Support- Assist users with basic applications and operating system problems- PC Inventory- Attend calls/request for IT technical support from both internal and external clients globally- Logs all client request in the Service Desk Ticketing system- Where relevant, escalate and coordinate reported incidents to other relevant internal IT department (i.e. Systems, Network, Collaboration, Software, Security, etc.)- Ensure all issues logged are tagged, tracked and resolved at the earliest to minimize downtime- Diagnose, troubleshoot and resolve client issues related to hardware, telephone, printers, software etc including upgrades- Prepare summary reports of all logged/tagged tickets per shift- To perform other tasks as maybe assigned from time to time
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Technical Support Representative
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Nov 2005 - Apr 2012
- Provide customers, sales and customer service associate with pre and post sales technical support - Troubleshoot technical issues with customers and provide solutions - Refer customers to alternate products where appropriate - Populate and maintain product information screens in system - Provide customers, sales and customer service associate with pre and post sales technical support - Troubleshoot technical issues with customers and provide solutions - Refer customers to alternate products where appropriate - Populate and maintain product information screens in system
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Area Service Coordinator
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Mar 2004 - Oct 2004
- Maintain strict, semi-military order in all project sites - Deliver the highest standard of quality and professional services utilizing the most advanced technology - Maintain leadership in the high-end manpower contracting sector of the messenger and delivery industry - Maintain strict, semi-military order in all project sites - Deliver the highest standard of quality and professional services utilizing the most advanced technology - Maintain leadership in the high-end manpower contracting sector of the messenger and delivery industry
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Roadrunner Network Inc
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Entertainment
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1 - 100 Employee
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Compositor
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Oct 2003 - Dec 2003
Became part of a team consisting of 3D Artists, Animators and Compositors for the following Philippines movie projects (Captain Barbell, Malikmata and Fantastic Man) that were entries to the Metro Manila Film Festival (MMFF) of 2003. We were tasks to create special effects thru animation and compositions utilizing tools such as 3DMax and Combustion. Became part of a team consisting of 3D Artists, Animators and Compositors for the following Philippines movie projects (Captain Barbell, Malikmata and Fantastic Man) that were entries to the Metro Manila Film Festival (MMFF) of 2003. We were tasks to create special effects thru animation and compositions utilizing tools such as 3DMax and Combustion.
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Sunley, Inc
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United States
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Financial Services
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1 - 100 Employee
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Marketing Executive
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Mar 2003 - Sep 2003
- Assist the Marketing Manager in developing marketing plans and strategies for all company product and services- Assist Sales Department in promoting or introducing new products to the market- Initial survey of the market for new potential product- Developing marketing materials for each product concerned- Assist Sales Department in product presentation, training or orientation when required- Liase with the sales group on collecting useful and critical information about the business and market- Provides inputs on the materials and resources for product promotion and what media use- Other tasks which the marketing executive is assigned and in capable of doing
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Sales Executive
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Sep 2002 - Mar 2003
- Achieving the quarterly sales targets- Saturation of assigned target market- Spearheading and managing projects from analysis of requirements. discussionss, presentations of solutions, demonstration, closing of sale, installation and acceptance of service- Coordinating with the support group concerned in providing solutions to customer's requirements- Assisting in providing competitive information and market trends to immediate head and marketing- Managing Special Projects (e.g. B-Watch, IPS, Encoda, Broadcasting, Telesoft, Will'tek, etc.) and ensuring the success of each project handled.
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ImagineAsia, Inc
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United States
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Technology, Information and Internet
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3D Jr Artist / Technical Developer
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Apr 2000 - May 2002
- Created and managed a database system to store and handle past and incoming projects of the company - Created scripts and plug-ins for 3D software that are being use to speed up production and ease the workflow - Evaluated new software's that are to be installed and use by 3D graphic artists - Research work for the technological breakthroughs that may enhance production and comply with the quality set by the studio - Give solutions to problems raised by production particularly with software's use - Edited past scripts and programs to enhance the workability of the system
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Education
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1994 - 2000
Mapua Institute of Technology
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering -
1984 - 1994
Aquinas School, San Juan, Metro Manila, Philippines
Elementary/Secondary Education, Graduate
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