Experience

Prose on Pixels

• United Kingdom
• Media Production
• 1 - 100 Employee

• Digital Production & Business Director

  • Oct 2023 - Present

  San Rafael, Alajuela, Costa Rica

• Digital Production Manager

  • Jan 2022 - Sep 2023

  San Rafael, Alajuela, Costa Rica In charge of the entire Digital Production chain, which includes the orchestration of the PM, QA and Development teams to ensure continuous process improvement, maximum quality and fastest delivery of all projects. Supporting corporate initiatives for the local office and across the business unit.

• Project Management Lead

  • Oct 2018 - Jan 2022

  San Rafael, Alajuela, Costa Rica Responsible for improving and standardizing project management practices, as well as ensuring appropriate delivery of projects to advertising agencies within Havas Group in USA, Australia and Canada. • Supervision, facilitation and coaching to the Project Managers. • Resource allocation management for the projects. • Implementation of tools and processes for better predictability of projects.



Edify Software Consulting

• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery Manager

  • Aug 2017 - Aug 2018

  Alajuela, Costa Rica Reporting to the CEO, accountable for the consultancy service delivery and project management strategies. • Supervision, facilitation and support to the Project Managers of the organization. • Resource allocation management for the projects, as well as the bench. • Research and implementation of tools and processes for the value chain, implementation/analysis of service metrics for productivity and efficiency improvement. • Responsible for people development in service delivery… Show more Reporting to the CEO, accountable for the consultancy service delivery and project management strategies. • Supervision, facilitation and support to the Project Managers of the organization. • Resource allocation management for the projects, as well as the bench. • Research and implementation of tools and processes for the value chain, implementation/analysis of service metrics for productivity and efficiency improvement. • Responsible for people development in service delivery team. Additional responsibilities for Finances & Administration, Recruitment, Leadership Improvement, Talent Development. Show less



Encore Capital Group

• United States
• Financial Services
• 700 & Above Employee

• IT GBS Manager

  • Oct 2016 - Jun 2017

  Heredia, Costa Rica Globally responsible for the Product Operations (Applications Support & Maintenance) function, with resources in India and Costa Rica. Accountable for providing Costa Rican resources to DevOps US team and to Applications project teams under request, also for performing people care and solving issues with the local staff. In charge of internal projects for process improvement.



Colegio Federado de Ingenieros y de Arquitectos de Costa Rica

• IT Manager

  • May 2015 - Oct 2016

  Curridabat, Costa Rica Accountable for the strategy, operation, maintenance, research, budget, growth and investment around the technological tools (software and hardware) of the organization. Ultimate responsible for the execution of the projects within his team. Responsibilities include IT Operations & Support, Applications Development, Maintenance & Support, Architecture and External Tools R&D.



everis

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Outsourcing Manager

  • Jul 2014 - Feb 2015

  Bogotá, Colombia In charge of achieving excellence in project management, client satisfaction, SLA’s achievement, contractual adherence, people care and healthy financial performance of IT outsourcing services contracts (especially Software Dev & Maintenance) for clients in energy, telecom and banking industries. Pre-sales and Sales development duties.



HP

• Azerbaijan
• Online Media

• Applications Maintenance & Development Manager

  • Feb 2011 - Apr 2014

  Medellín, Colombia Accountable for delivery excellence, people care, financial performance of all the Apps. Maintenance, Support and Development operations in the geography under his charge. Direct supervisor of the Account Delivery Managers. Program & Project Management responsibilities. Resource allocation for optimum service performance with financial alignment. Facilitation of acquirement of services from other geographies (offshore sites).

• Account Delivery Manager

  • Dec 2007 - Jun 2011

  Medellín, Colombia Responsible for the delivery of the applications service for Bancolombia account, in Medellin. Services included: Project Management, Applications Maintenance, Support & Development, Data Transformation & Migration, Requirements Elicitation, Industry-Related Consulting. Strong Program Management responsibilities. Services offered with resources from Colombia (local in Medellin and nearshore in Bogota) and offshore sites in India, Mexico and Argentina. Several simultaneous… Show more Responsible for the delivery of the applications service for Bancolombia account, in Medellin. Services included: Project Management, Applications Maintenance, Support & Development, Data Transformation & Migration, Requirements Elicitation, Industry-Related Consulting. Strong Program Management responsibilities. Services offered with resources from Colombia (local in Medellin and nearshore in Bogota) and offshore sites in India, Mexico and Argentina. Several simultaneous technologies supported with a total staff fluctuating from +30 to +100 resources. In the whole period, SPI’s trends were green (performance according to contract) and often blue (performance over contractual expectations). *** EDS was acquired by HP in 2009 ***

• Apps. Maintenance Manager

  • Feb 2003 - Nov 2007

  Heredia, Costa Rica Responsible for applications maintenance project management and problem management for Citibank account (credit cards processor). In charge of a +40- resource team with 3 PM's, including requirement determination, design, development, testing and project management practices. *** EDS was acquired by HP in 2009 ***



Alpura

• Mexico
• Dairy
• 700 & Above Employee

• Senior Developer

  • Aug 2002 - Jan 2003

  Cuautitlán Izcalli, México For Alpura Credit Union: In charge of the bank accounts application development and setting the development standards for the organization.



Freeway Premium Outsourcing

• Product Specialist

  • Sep 2000 - Jul 2002

  Costa Rica/México Consultancy responsibilities: client-facing relationship, sales support, technical development of solutions for clients.



UP Sistemas Inc.

• Product Specialist

  • Feb 1999 - Aug 2000

  San José, Costa Rica Support for sales in terms of deep knowledge of the banking product (Solinbanca). Along with the sales representatives, travelling across Latin America (Central America, Caribbean and South America), both performing product demonstrations and collaborating closing alliances agreements with local partners in each country. Additionally, small development duties.



Instituto Costarricense de Electricidad

• Food and Beverage Services
• 700 & Above Employee

• Software Developer

  • Jun 1997 - Feb 1999

  Bagaces, Costa Rica Miravalles Geothermal Project: Requirements elicitation and analysis, design and development of business software solutions.



Fundación Costa Rica-Canadá

• 1 - 100 Employee

• Support Technician

  • Feb 1996 - Jun 1997

  Cañas, Costa Rica Support activities for UNIX environment, WAN connectivity, small developments.