Experience

Economic Promotion Canton of Zug

• Switzerland
• Executive Offices
• 1 - 100 Employee

• Deputy Head of Economic Promotion

  • Mar 2020 - Present

  Advise and assist companies residing in Canton of Zug in all aspects of economic affairs. Support Cantonal government in maintaining Zug as worldwide top-ranked location. Conduct worldwide location promotion with our network partners Greater Zurich Area, OSEC and other multipliers. Assist companies wishing to settle by facilitating contacts and services with cantonal authorities and the many private and public service providers. Zug is the leading business location in Switzerland and a landmark from a global perspective. It is home to many businesses and international HQs from various countries and sectors.



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Senior Key Account Manager

  • Oct 2019 - Feb 2020

  THE WORLD'S LEADING MEDICAL & TRAVEL SECURITY ASSISTANCE COMPANYWe are in the business of saving and protecting lives from more than 850 locations in 92 countries. 11,000 employees, led by 5,600 medical professionals service multinational companies, governments and NGOs globally.

• Key Account Manager

  • Jun 2018 - Sep 2019

• Business Development Manager

  • Apr 2018 - May 2018



None

• Family time after KFOR mission in Kosovo and career reorientation

  • Aug 2017 - Mar 2018



Swiss Armed Forces

• Armed Forces
• 700 & Above Employee

• Staff Officer

  • Jul 2016 - Jul 2017

  - Military deployment in Kosovo at KFOR (Kosovo Force, NATO) as part of Swiss peace support operations - Information collection, assessing and monitoring security situation in area of responsibility; writing daily and monthly situational awareness reports - Maintaining contact with local and international players as well as taking part in regular meetings - Close cooperation with headquarters KFOR - Regular meetings with KFOR staff officers to increase situational awareness - Military deployment in Kosovo at KFOR (Kosovo Force, NATO) as part of Swiss peace support operations - Information collection, assessing and monitoring security situation in area of responsibility; writing daily and monthly situational awareness reports - Maintaining contact with local and international players as well as taking part in regular meetings - Close cooperation with headquarters KFOR - Regular meetings with KFOR staff officers to increase situational awareness



Sunrise Communications AG

• Switzerland
• Telecommunications
• 700 & Above Employee

• Director small office / home office

  • May 2013 - May 2016

  - P&L responsibility of customer segment SoHo (small office home office) - Responsible for sales and marketing, incl. development and execution of SoHo strategy - Built-up and management of SoHo department consisting of sales, marketing, customer care and project and process management (18 employees) - Contribution in development and execution of the overall marketing strategy - Leading position in decision and execution of insourcing customer care - Implementation of NPS to measure customer satisfaction



Orange Communications SA

• Switzerland
• Telecommunications
• 100 - 200 Employee

• Manager small office / home office

  • Jul 2010 - Mar 2013

  - P&L responsibility of customer segment SoHo (small office home office)- Successful development of SoHo business: major acquisition share growth- Built-up and management of a small sales and marketing team to successful develop SoHo business in Orange Centres, retail and online- Relationship and stakeholder management with B2C (Business to Customers) Sales, Marketing and Operations, Customer Care, Controlling and Revenue Assurance & Fraud to increase focus on B2B- Participation at international best practice workshops for SoHo@retail

• Business Development Manager B2B

  • Apr 2008 - Jun 2010

  - Commercial responsibility for development of SoHo business in Orange Centre channel- Relationship management with Orange Centres, Orange Centre management, marketing B2B as well as B2C, trainings department, process specialists, finance support and controlling to increase focus on B2B- Development of action and incentive plans, sales monitoring and reporting- Pilot project for additional external sales force operating from Orange Centre- Development and implementation of B2B telesales pilot

• Deputy Direct Business Customer Service

  • Oct 2007 - Mar 2008

  - Managing operational processes on behalf of the Director to improve the Service levels offered to business customers and business partners - General process improvement in B2B customer service and 2nd line business support teams with the aim of improving efficiency and increasing customer loyalty

• Project Manager Indirect Channels B2B

  • Jan 2005 - Sep 2007

  - Support in setting up a new indirect B2B channel with up to 70 sales representatives, incl. sales activities, promotions and incentives- Defining and implementing processes; roll-out of a CRM tool to improve sales force management- Development and implementation of a sales know-how certification program for sales representatives to improve sales efficiency

• Area Manager B2B

  • Feb 2003 - Dec 2004

  - Commercial responsibility for a dedicated sales region (Central Switze-land, Aargau, Solothurn, Basel, Bern), incl. 7 account managers

• Account Manager B2B

  • Jan 2002 - Jan 2003

  - Hunting and farming of B2B customers in Central Switzerland



Commcare AG

• Schlieren

• Key Account Manager Sales IP-Multiservices

  • Jan 2001 - Dec 2001

  - Hunting and farming of B2B customers in Central Switzerland - Hunting and farming of B2B customers in Central Switzerland



Orange Communications SA

• Switzerland
• Telecommunications
• 100 - 200 Employee

• Sales Representatives B2C

  • Mar 2000 - Nov 2000

  - Establishing close business partnerships between defined partners and Orange with the aim to encourage more focused and productive alliances with Orange - Development of quarterly action plans - Establishing close business partnerships between defined partners and Orange with the aim to encourage more focused and productive alliances with Orange - Development of quarterly action plans



Hero Schweiz

• Switzerland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Junior Key Account Manager

  • Jul 1998 - Feb 2000

  - Establishing close business partnerships with key accounts - Developing new channels/partners - Establishing close business partnerships with key accounts - Developing new channels/partners



Centrotrade Minerals & Metals AG

• Zug

• Traffic/Accounting Assistant

  • Aug 1992 - Jan 1994

  - Coordinating shipments of raw material from mine to smelter - Hedging in London Metal Exchange - Handling of the financial reporting to parent company - Coordinating shipments of raw material from mine to smelter - Hedging in London Metal Exchange - Handling of the financial reporting to parent company



Parpool AG

• Baar

• Import-/Export-Sachbearbeiter

  • Aug 1990 - Aug 1991

  - Establishing close business partnerships with key accounts - Coordination of shipments - Establishing close business partnerships with key accounts - Coordination of shipments



Metro International AG

• Baar

• Kaufmännische Lehre

  • Aug 1987 - Jul 1990

  - 3 year’s training in different departments (sales, accounting, procurement) - 3 year’s training in different departments (sales, accounting, procurement)