Experience

Spec Furniture Inc.

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Strategic Account Specialist

  • Nov 2022 - Present

  Act as single point of contact (point of escalation) for orders associated with high-risk loss customers.• Attend site visits as required for high-priority projects and clients• Manage the use of sales tools to increase close rate of opportunities. (CET, renderings etc)• Build and manage relationships with key accounts to provide excellent customer service and generate repeat business• Lead special project work (i.e complex custom or large bids) and be the direct point of contact from quoting, design, order entry and installation.Increase Close Rate by Supporting the Selling Process

• Customer Service Territory Leader- Canada

  • May 2019 - Nov 2022

• Product Technical Support Leader

  • Jan 2013 - May 2019

  Product Technical Support Leader• Established great relationships with current reps/customer within Canada and USA• Established quick turnaround for custom products and quotes needed for reps on tight deadlines • Shown ability in training outside customers, reps and dealers on requested products or installs• Trained multiple members of support team- Proficient in CAD and SolidEdge

• New Product Development Specialist

  • Feb 2006 - Jan 2013