Project Manager presso Regione Lombardia

• Jan 2023 - Present

Plan work and manage team members, evaluate and analyze the activities performed, propose improvements to processes, including interaction with customer service (complaints and requests). Main responsibility is to interact with the business team, understand SLAs (Service Level Agreements) and lead/supervise the service team in supporting and maintaining the infrastructures. I am responsible for creating value for customers in the form of services.

Project Manager nexi S.p.A

• Mar 2019 - Mar 2023

I have the task of planning the work and coordinating a team made up of internal figures within the company and external consultants, making use of their contribution to complete any type of project. For this reason, I also dealt directly with the personal selection, assigning each element tasks, responsibilities and roles according to the skills. I also have the task of: • identify the roles and responsibilities of the employees; • classify problems on the basis of urgency,… Show more I have the task of planning the work and coordinating a team made up of internal figures within the company and external consultants, making use of their contribution to complete any type of project. For this reason, I also dealt directly with the personal selection, assigning each element tasks, responsibilities and roles according to the skills. I also have the task of: • identify the roles and responsibilities of the employees; • classify problems on the basis of urgency, identifying times and methods of intervention; • analyze the activity carried out in order to standardize and optimize the procedure Finally I have to suggest and evaluate any innovations to be introduced in the management of the business support center. For this reason I need to be updated on the evolution of the technologies used.

Pre-Sale & Service Manager

• 2018 - Mar 2019

Consultancy and technical-commercial assistance specialized for product line. Inspection at the Customer for technical requirements checks, concentrating the potential of Information Technology and orienting it on the customer and business perspective. Subsequent preparation of needs assessment analysis and feasibility studies for projects of particular relevance with the presentation of the identified solutions and estimates of the supply of products and services. Consultancy and technical-commercial assistance specialized for product line. Inspection at the Customer for technical requirements checks, concentrating the potential of Information Technology and orienting it on the customer and business perspective. Subsequent preparation of needs assessment analysis and feasibility studies for projects of particular relevance with the presentation of the identified solutions and estimates of the supply of products and services.

Senior Information System Specialist

• Jun 2017 - Nov 2017

Pre-Sale and PMP with the task of verifying and identifying customer needs and critical issues with referrals to hardware, software, networks, dataflow, processes, and applications. Implementing CANON software solutions by interacting with the staff of Business Customer (medium / large enterprises and multinationals). Work in collaboration with sales and pre-sales teams to analyze delivery of the solution while ensuring maximum customer satisfaction. Contributing to… Show more Pre-Sale and PMP with the task of verifying and identifying customer needs and critical issues with referrals to hardware, software, networks, dataflow, processes, and applications. Implementing CANON software solutions by interacting with the staff of Business Customer (medium / large enterprises and multinationals). Work in collaboration with sales and pre-sales teams to analyze delivery of the solution while ensuring maximum customer satisfaction. Contributing to the achievement of business goals. Show less Pre-Sale and PMP with the task of verifying and identifying customer needs and critical issues with referrals to hardware, software, networks, dataflow, processes, and applications. Implementing CANON software solutions by interacting with the staff of Business Customer (medium / large enterprises and multinationals). Work in collaboration with sales and pre-sales teams to analyze delivery of the solution while ensuring maximum customer satisfaction. Contributing to… Show more Pre-Sale and PMP with the task of verifying and identifying customer needs and critical issues with referrals to hardware, software, networks, dataflow, processes, and applications. Implementing CANON software solutions by interacting with the staff of Business Customer (medium / large enterprises and multinationals). Work in collaboration with sales and pre-sales teams to analyze delivery of the solution while ensuring maximum customer satisfaction. Contributing to the achievement of business goals. Show less

IT Project Management EMEA South

• Jun 2000 - Jan 2017

- Define the project scope in alignment with PS management, presales or the account executive. -Get information about products sold and to be installed, which functionality needs to be provided and document the scope of the work including the prerequisites from customer side and assumptions in the SOW document. - When needed, engage with the customer to determine the system interfaces and confirm our assumptions to clearly define the scope and set the right expectation. - Define the project scope in alignment with PS management, presales or the account executive. -Get information about products sold and to be installed, which functionality needs to be provided and document the scope of the work including the prerequisites from customer side and assumptions in the SOW document. - When needed, engage with the customer to determine the system interfaces and confirm our assumptions to clearly define the scope and set the right expectation.

Supervisor Deployment

• Jun 2007 - Jun 2009

Management techniques resource and project management (management plans), direct relationships with Customers Pre-Sale and implementation of projects like: Italian Enel, Telecom Italy, Albacom, IMI Bank, Fastweb, RAS, Mediaset, Vodafone etc Management techniques resource and project management (management plans), direct relationships with Customers Pre-Sale and implementation of projects like: Italian Enel, Telecom Italy, Albacom, IMI Bank, Fastweb, RAS, Mediaset, Vodafone etc

Consultant Engineer

• Jun 2000 - Jun 2007

Tech resources management, direct relationships with Customers From 12/06/2000 To 22/06/200 Tech resources management, direct relationships with Customers From 12/06/2000 To 22/06/200

Technical sales manager

• Jun 1999 - Jun 2000

Commercial Systems Engineer

• Jan 1998 - Jun 1999

Systems Engineer

• Jan 1997 - Jan 1998

Assembler technical

• Jan 1995 - Jan 1997

Apprentice Technician Hardware

• Jan 1993 - Jan 1995