Experience

EMSAR - Equipment Management Service and Repair

• United States
• Medical Device
• 100 - 200 Employee

• Field Service Supervisor

  • Jun 2021 - Jul 2022

  • Directly supervise all employees in assigned region and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsible addressing and resolving complaints from associates and customers. • Work closely and directly with FOM, Account Managers, and Human Resources. • Assist with mentoring, onboarding, and training of assigned associates. • Provide technical assistance as needed. • Directly supervise all employees in assigned region and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsible addressing and resolving complaints from associates and customers. • Work closely and directly with FOM, Account Managers, and Human Resources. • Assist with mentoring, onboarding, and training of assigned associates. • Provide technical assistance as needed.



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Field Services Engineer

  • Nov 2017 - Jun 2021

  • Serve as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls • Travel to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates. •Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance • Generates system sales leads and communicates those… Show more • Serve as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls • Travel to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates. •Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance • Generates system sales leads and communicates those leads back to sales teamManages company • assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. Show less • Serve as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls • Travel to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates. •Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance • Generates system sales leads and communicates those… Show more • Serve as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls • Travel to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates. •Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance • Generates system sales leads and communicates those leads back to sales teamManages company • assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. Show less



EMSAR Biomedical Services, Inc.

• Medical Device
• 1 - 100 Employee

• Healthcare Technology Installation Specialist

  • May 2015 - Nov 2017

  • Perform administrative duties within established Emsar and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative, installation documents, site and service documentation, and other related paperwork • Upgrade standalone monitoring systems and patient monitors. • Install, service, and test complex IT networks, following stringent real-time patient data requirements. • Configure Philips patient monitoring system. •… Show more • Perform administrative duties within established Emsar and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative, installation documents, site and service documentation, and other related paperwork • Upgrade standalone monitoring systems and patient monitors. • Install, service, and test complex IT networks, following stringent real-time patient data requirements. • Configure Philips patient monitoring system. • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Show less • Perform administrative duties within established Emsar and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative, installation documents, site and service documentation, and other related paperwork • Upgrade standalone monitoring systems and patient monitors. • Install, service, and test complex IT networks, following stringent real-time patient data requirements. • Configure Philips patient monitoring system. •… Show more • Perform administrative duties within established Emsar and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative, installation documents, site and service documentation, and other related paperwork • Upgrade standalone monitoring systems and patient monitors. • Install, service, and test complex IT networks, following stringent real-time patient data requirements. • Configure Philips patient monitoring system. • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Show less