Experience

Conterra Networks

• United States
• Telecommunications
• 200 - 300 Employee

• Sales Engineer

  • Jan 2022 - Present

  Raleigh, North Carolina, United States As a Senior Sales Engineer meeting with customers to be a business partner by understanding their issues, and concerns by presenting a solution to improve their business. Working with SalesForce to build customer quotes, IQGeo and Google Earth to layout fiber builds to customer locations to deliver Internet Access, Ethernet WAN, Hosted Voice, SIP and PRI Trunking, Cloud Connect to Equinix, Managed Fortinet Routers/Switches/Wireless Failover.



Segra

• United States
• Telecommunications
• 500 - 600 Employee

• Sales Engineer

  • Apr 2019 - Jan 2022

  Raleigh-Durham, North Carolina Area As a Sales Engineer listening to customers and presenting the best solution for the customer using Segra's Private Fiber MPLS Network w/Layer3, SD-WAN, Hosted Voice, Managed LAN Equipment, Hosted Firewall, SOC SIEM, Data Center Services, BaaS, DRaaS, IaaS, Co-Lo.



TDS Telecommunications LLC

• Telecommunications
• 700 & Above Employee

• Network Services Manager of OSP Construction

  • Jul 2013 - Jul 2018

  Tampa/St. Petersburg, Florida Area TDS Telecommunications Corporation | Tampa, FL Led the build of passive optical network (PON) FTTH, fiber transport, and stimulus builds for Connect America Funds.  Maintained a capital budget of $40+ million for the successful rollout of fiber to the home in 13 states.  Greatly improved successful project completion by instituting monthly quality review of work procedures to identify opportunities for improvement.



KForce - subcontracted to TDS Telecommunications Corp

• Broadband Systems Engineering

  • Dec 2011 - Jul 2013

  Madison, WI Prepared remote locations for High-Speed Data and IPTV roll out.  Increased customer internet speed and improved product reliability by analyzing and documenting legacy digital subscriber line access multiplexers throughout the country leading to the successful rollout of SHSD and IPTV products.  Secured routes to transport increased bandwidth ahead of customer rollout by establishing fiber count to create redundancy where possible, reducing customer outages.



Ace Communications

• Director of Telco Operations

  • Nov 2004 - Oct 2010

  Houston, MN Managed the telco operations teams; Central Office, IP Networking, Engineering, Outside Plant, Installation, and Customer Service with 5 direct reports and 50+ indirect reports.  Redesigned and built a new network and operations, successfully rolling out of IP triple play spanning 3 states with 22 central offices.  Competitively negotiated vendor contracts.  Presented status and direction of technology to the Board of Directors quarterly.  Identified opportunities for… Show more Managed the telco operations teams; Central Office, IP Networking, Engineering, Outside Plant, Installation, and Customer Service with 5 direct reports and 50+ indirect reports.  Redesigned and built a new network and operations, successfully rolling out of IP triple play spanning 3 states with 22 central offices.  Competitively negotiated vendor contracts.  Presented status and direction of technology to the Board of Directors quarterly.  Identified opportunities for savings and create new revenue streams increasing new customers over 15%.  Created and maintained budgets for the departments under me. Show less



ICG Communications

• Telecommunications
• 1 - 100 Employee

• Regional Sales Engineer Manager

  • Jan 2004 - Nov 2004

  New York, NY Developed a team of 11 sales engineers over 6 states focusing on direct sales and agent partner program for the east coast with a focus on VoIP services.  Led task force for the VoIP PBX integration.  Ensured technically sound orders.  Subject matter expert on VoIP and Integrated Access.  Revised development of process and procedures for sales engineering tin increase product sales and improve processing of orders.  Appointed to national Solutions with Advanced… Show more Developed a team of 11 sales engineers over 6 states focusing on direct sales and agent partner program for the east coast with a focus on VoIP services.  Led task force for the VoIP PBX integration.  Ensured technically sound orders.  Subject matter expert on VoIP and Integrated Access.  Revised development of process and procedures for sales engineering tin increase product sales and improve processing of orders.  Appointed to national Solutions with Advanced Technologies team to resolve post-installation customer address issues pertaining to VoIP.  Increased resolution and customer satisfaction by knowing IP networking and understanding the OSI layers and using Ethereal (Wireshark).  Created documentation of issues, resolution and procedures to eliminate the issue in future installations. Show less



XO Communications

• United States
• Telecommunications
• 700 & Above Employee

• Senior Technical Consultant

  • Feb 2002 - Jan 2004

  New York, NY Mentored newly formed “Top 100 Team” to target high profile accounts. Met with customers to review present telecommunications designs. Identified most cost-effective method to set up WAN/MAN services for circuit switched or packet network over PSTN, Internet, Private Line, Cisco IP VPN, Symantec Intrusion and Host Detection system for host/network. Provided special technical support to high-revenue customers. Maintained accurate knowledge of cost value of CPE.  Recognized for… Show more Mentored newly formed “Top 100 Team” to target high profile accounts. Met with customers to review present telecommunications designs. Identified most cost-effective method to set up WAN/MAN services for circuit switched or packet network over PSTN, Internet, Private Line, Cisco IP VPN, Symantec Intrusion and Host Detection system for host/network. Provided special technical support to high-revenue customers. Maintained accurate knowledge of cost value of CPE.  Recognized for outstanding customer service with “Simply the Best” award.  Developed sales training materials for products to empower sales staff with knowledge to increase revenue.  Met implementation schedule and customer demands through successful project management. Show less



NET2000 Communications

• Telecommunications

• Senior Technical Consultant

  • Jan 2001 - Feb 2002

  New York, New York Improved customer telecommunications systems by identifying cost-effective solutions for WAN/MAN services for circuit switched or packet network over the PSTN, Internet, Private Line, or VPN. Collected voice of the customer and presented solutions through white-boarding and formal presentation.  Communicated clearly with technical and lay customers, understanding the needs of the audience.  Developed and promoted impromptu sales team training.  Designed and performed… Show more Improved customer telecommunications systems by identifying cost-effective solutions for WAN/MAN services for circuit switched or packet network over the PSTN, Internet, Private Line, or VPN. Collected voice of the customer and presented solutions through white-boarding and formal presentation.  Communicated clearly with technical and lay customers, understanding the needs of the audience.  Developed and promoted impromptu sales team training.  Designed and performed troubleshooting on WAN, MAN, and Frame Relay services. Show less



2nd Century Communications

• Operations Manager

  • May 2000 - Dec 2000

  New York, NY Opened the New York market ahead of schedule for the sale and installation of integrated access equipment for telephone lines and internet access for small businesses: hired administration, sales, and technical operations teams. Accountable for monthly New York City sales and revenue reports to corporate headquarters.  Built efficiency in the Operations Department by installing the Siemens 36170 ATM platform switch with integrated access devices. at the customer’s.  Ensured financial… Show more Opened the New York market ahead of schedule for the sale and installation of integrated access equipment for telephone lines and internet access for small businesses: hired administration, sales, and technical operations teams. Accountable for monthly New York City sales and revenue reports to corporate headquarters.  Built efficiency in the Operations Department by installing the Siemens 36170 ATM platform switch with integrated access devices. at the customer’s.  Ensured financial and technical feasibility of products within the geographic market.  Led weekly interdepartmental meeting to improve cross-communication and collaborate around challenges. Show less



Teligent

• Regional Sales Engineer Manager for the North East

  • May 1998 - May 2000

  New York, NY Led and strengthened sales teams for voice and internet installation of DSL or DIA through technical support and review of orders for technical validity prior to provisioning. Led and developed a team of 2 Senior Sales Engineers and 16 Sales Engineers. Instituted continuous quality improvement through pre/post sale customer site survey.  Subject matter expert for sales engineering process development: improved sales, decreased installation issues.  Collaborated with Learning Tree to… Show more Led and strengthened sales teams for voice and internet installation of DSL or DIA through technical support and review of orders for technical validity prior to provisioning. Led and developed a team of 2 Senior Sales Engineers and 16 Sales Engineers. Instituted continuous quality improvement through pre/post sale customer site survey.  Subject matter expert for sales engineering process development: improved sales, decreased installation issues.  Collaborated with Learning Tree to create a nationwide training for Sales Engineers, Service Coordinators, and Sales.  Identified and engineered a solution for Lucent 954 KSU-Less telephone that was adopted and implemented by Lucent receiving recognition from senior staff of Teligent and Lucent.  Recognized for going beyond the scope of role through “President’s Circle” and two “MVP” awards. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Corporal - E-4

  • Sep 1975 - Aug 1978

  • Honorable Discharge. • Meritorious Corporal E-4 promotion. • USMC Field Radio Operator - 2531. • Basic Airborne Course - 9962. • Navy/Marine Corps Parachute Insignia. • Good Conduct Medal. • Letter of Commendation.