Telecommunications Engineer II

• Feb 2022 - Present

Telecommunications Engineer

• Sep 2019 - Feb 2022

Support Desert Financial Credit Union Genesys PureConnect omni-channel environment. Secondary support of Desert Financial Branches, Branch network, and Data Center.

Network Administrator

• Jul 2018 - Sep 2019

Smarthands Sr. Data Center Technician

• Mar 2015 - Jul 2018

Responsible for deploying/maintaining hardware and infrastructure in a Data Center consisting of multiple data hall environments housing Server, SAN, and multi-layer fiber and copper networking equipment and infrastructure including: Cisco, Avaya, Juniper, F5 Networks, and GigaMon. Keeping within time-sensitive SLA requirements and severity outages to a minimum are also among my responsibilities. Work performed in-line with Project Managers, Engineers, and Senior Management to ensure projects, upgrades, and maintenance are kept within Bank of America specifications. Work with many vendors including: IBM, MainTech, Avaya, and Cisco. Show less

Network Engineer II

• May 2014 - Mar 2015

Responsible for the infrastructure, integrity, and security of the corporate network between Arizona and Texas. Sites include Headquarters, Disaster Recovery, and 11 Branch locations. A Cisco VOIP network, including the Contact Center environment (CUCCX), Cisco Workforce Optimization, and Jabber instant messaging are also among my responsibilities. In addition, flexible responsibilities include a helpdesk ticketing system, Active Directory and Exchange management, projects, server and network hardware/software upgrades, and maintaining a partial VDI environment. Work with many vendors including: Black Box, Diebold, SunGard Network Services, Cisco Systems, Cameo Solutions, and LanYap Networks. Successful Projects thus-far include: -New Cisco VOIP Installed Corporate-wide. -Migration and removal of old Mitel PBX and Noble call recordings. -Network updates including hardware/software upgrades corporate-wide. -Overall cleanup of the network including new cabling, labeling, and inventory. -Implementation of TACACS authentication, NTP, Syslog, and power redundancy. Show less

Senior Field Technical Support Rep IV

• Jan 2010 - May 2014

Desktop Support Technician

• Sep 2008 - Jan 2010

Field Computer/Network Technician

• Aug 2006 - May 2007