Albert Orellana.
Director, Events, Partnerships & Special Projects at Governance Professionals of Canada (GPC)- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Behavioral Interview Certified
Sheraton Hotels & ResortsJan, 2008- Nov, 2024 -
Certified Coach/Associate Performance Management
Sheraton Hotels & ResortsJan, 2008- Nov, 2024 -
Lean Six Sigma Green Belt Certification,
Starwood Hotels & Resorts Worldwide, Inc.Jan, 2007- Nov, 2024 -
Certified Meeting Professional (CMP)
Events Industry CouncilJan, 2005- Nov, 2024 -
Project Management Professional (PMP)®
Project Management InstituteMar, 2018- Nov, 2024
Experience
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Governance Professionals of Canada (GPC)
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Director, Events, Partnerships & Special Projects
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Sep 2016 - Present
Governance, administration, finance, websites, events, membership and board advice/support services. specializing in providing reliable and tailored back-office support, projects implementation and operations management for the Governance Professionals of Canada Association (GPC) Past Projects: (Events, Education, Professional Development, National Membership Engagement, and Sponsorship) 🗨Governance Professionals of Canada National Conference, Virtual event, 2021 🗨Governance Professionals of Canada National Conference, Virtual event, 2020 🗨Governance Professionals of Canada National Conference, Quebec City, QC, 2019 | Victoria, BC, 2018 🗨Travel Media Association National Conference, Quebec City, QC, 2017 🗨Governance Professionals of Canada National Conference, St. John's, NL, 2017 🗨United Way Canada Centraide, 2017 Biennial Conference, Toronto, ON, 2017 🗨Excellence In Governance Awards (EGA's), Toronto, ON, 2016 | 2017 | 2018 | 2019 🗨GPC-EP Certification Program Creation and Implementation 2016 🗨GPC Local Engagement Events, National level 🗨GPC PD (Professional Development) Events, National level Responsible for financial and contract management, site selection, and end-to-end project logistics. Developed and administered all project budgets, implemented and managed e-solutions such as sales tools, event mobile apps, membership management portals, housing management, and e-commerce.
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Sheraton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Director of Meetings & Event Management
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2008 - 2014
I led and motivated a team of 7 event professionals to manage department operations and hotel events for a large, modern airport hotel catering to business travelers with 16,500 sq. ft. of indoor meeting/event space. I was responsible for financial and contract management, facilities and services, event and project budgeting, and end-to-end event logistics. Developed and administered an annual budget of $5M to $8M, effectively forecasting and interpreting variances in market trends to optimize event management operations. Implemented and managed electronic sales tools including e-menus, e-proposals, and e-bills. Liaised and collaborated with hotel and metro market sales and operational teams and served as the event management operations trainer.KEY ACCOMPLISHMENTS: ●Achieved 100% team engagement score in 2014 and supervisory effectiveness/leadership scores of 92% in 2013 and 96% in 2014, and facilitated the internal promotion of 5 external associates and 4 college interns. ●Exceeded guest satisfaction corporate benchmarks year-over-year utilizing guest experience metrics and introducing a risk management communication tool designed to identify, manage, and mitigate gaps in service. ●Enhanced the event planning process by establishing and implementing an effective system of pre-event meetings with clients, vendors, and the event management team. ●Improved financial reporting and enabled worldwide access to group intelligence for over 750 hotels through migrating point-of-service (POS) system from Delphi to ISAC as hotel project lead. ●Saved over 12K pages per year in support of hotel green initiatives by implementing a paperless communication project between internal operational teams, also led projects to introduce SFI paper products, sustainable menu offerings, sustainable paper procurement, green printing services, and green transportation services projects.
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Meetings & Event Manager
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2001 - 2008
I expedited and managed the successful execution of event activities including catering, budgeting, menu engineering, logistics, and food and beverage operations as subject matter expert. Collaborated with and facilitated communication between event professionals including venue management, stand designers, caterers, contractors, and equipment rentals.KEY ACCOMPLISHMENTS: ●Increased food and beverage revenues, achieving over $50K ahead of budget in 2007 by networking with local wineries to pair wines to existing menus which also resulted in capturing groups planning to host events off-site ●Exceeded meeting room rental revenue goal by $60K in 2007 in revenue, effectively optimizing contracted meeting-space by utilizing meeting matrix room diagraming software and partnering with sales managers ●Enhanced high-speed internet access solutions partnering with the IT team to standardize connection protocols ●Recognized as the hotel’s first events manager Certified Meeting Professional (CMP) in 2005
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Four Points by Sheraton Hyannis Resort
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Cape Cod, USA
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Food & Beverage Manager
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2005 - 2005
I was selected for interim assignment and served on hotel task force to provide daily support and guidance to banquet and restaurant associates. Trained and developed the Assistant Banquet Manager and outlet supervisors. Managed schedules, monitored and assigned gratuities for unionized associates, and forecasted weekly covers based on historical data. KEY ACCOMPLISHMENTS: ●Improved food and beverage operations and team performance through developing standardized banquet check lists and creating a tracking system to monitor gratuities and payouts to associates.
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Education
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2014 - 2016
Ryerson University
Program Certificate, Project Management
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