Albert Nelson
IT Helpdesk Specialist at Lingraphica- Claim this Profile
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Bio
Lennard Emanuel
For the 18 months I spent at Clear Harbor, I was always impressed by Albert's outstanding diligence and his high level of technical expertise in our field. I was able to learn so much working side by side in the first few months in my role as part of the desktop support team. Albert is very smart and he is also very hard-working. We were able to tackle every project with enthusiasm and competence and saw it to completion. His work ethic and proactive nature spurned me on to work harder and he is a vital asset to any team.
Lennard Emanuel
For the 18 months I spent at Clear Harbor, I was always impressed by Albert's outstanding diligence and his high level of technical expertise in our field. I was able to learn so much working side by side in the first few months in my role as part of the desktop support team. Albert is very smart and he is also very hard-working. We were able to tackle every project with enthusiasm and competence and saw it to completion. His work ethic and proactive nature spurned me on to work harder and he is a vital asset to any team.
Lennard Emanuel
For the 18 months I spent at Clear Harbor, I was always impressed by Albert's outstanding diligence and his high level of technical expertise in our field. I was able to learn so much working side by side in the first few months in my role as part of the desktop support team. Albert is very smart and he is also very hard-working. We were able to tackle every project with enthusiasm and competence and saw it to completion. His work ethic and proactive nature spurned me on to work harder and he is a vital asset to any team.
Lennard Emanuel
For the 18 months I spent at Clear Harbor, I was always impressed by Albert's outstanding diligence and his high level of technical expertise in our field. I was able to learn so much working side by side in the first few months in my role as part of the desktop support team. Albert is very smart and he is also very hard-working. We were able to tackle every project with enthusiasm and competence and saw it to completion. His work ethic and proactive nature spurned me on to work harder and he is a vital asset to any team.
Experience
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Lingraphica
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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IT Helpdesk Specialist
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Mar 2022 - Present
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Dominica Business Systems
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Dominica
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Business Analyst
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Mar 2020 - Aug 2021
• Leveraged the use of technology and services to improve business performance while minimizing operational costs and maximizing revenues.• Collaborated effectively with technical and non-technical team members and clients.• Integrated new systems and applications with existing business solutions and services. • Leveraged the use of technology and services to improve business performance while minimizing operational costs and maximizing revenues.• Collaborated effectively with technical and non-technical team members and clients.• Integrated new systems and applications with existing business solutions and services.
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Clear Harbor
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United States
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Lead Desktop Support Analyst
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May 2014 - Apr 2019
• Maintained consistent communication with clients to ensure the efficient processing of all requests.• Developed comprehensive excel reports to illustrate incident-ticket trends and areas of opportunities.• Supported the network infrastructure through knowledge of TCP/IP topologies and best practices.• Assisted with PCI DSS, HIPAA, FERPA & other Cyber Security compliance evidence collection.• Assisted with Nessus vulnerability management scans and remediation.
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Desktop Support Analyst
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Dec 2012 - May 2014
• Performed on-site & remote analysis, diagnosis, and resolution of complex incident tickets for end-users, and implemented corrective solutions, including off-site repair for remote users as needed.• Collaborated with Technology team members to ensure efficient operation of the organization's desktop computing environment.• Resolved incident tickets associated with end-user workstations, network, and software products.• Maintained and resolved issues on LAN/WAN, VoIP telephone, printers, biometric, A/V systems connections.
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Education
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2019 - 2023
Monroe College
Computer Networks & Cyber Security, Information Technology
Community
