Albert Koolmees
Chief Operating Officer at PRiiMO- Claim this Profile
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Bio
Albert managed a complex program to improve customer and employee experience across key customer touchpoints by leading a cross-functional program in Australia and New Zealand. I was part of the steering committee for this effort. He and a cross-functional, multi-country work group executed a series of targeted initiatives. The program leveraged a wide mix of Customer Experience thinking, analytics and collaborative design sessions to make breakthrough changes to processes, systems and culture that impacted financial, operational and experiential metrics (e.g. eNPS, cNPS). More importantly, it changed the relationships between Dell and its customers and between how sales and other functions worked together and trusted one another. It turned into a true transformation that had several components scale to other regions within Dell with positive impact. Albert was crucial in making this happen and would recommend for similar work.
Albert managed a complex program to improve customer and employee experience across key customer touchpoints by leading a cross-functional program in Australia and New Zealand. I was part of the steering committee for this effort. He and a cross-functional, multi-country work group executed a series of targeted initiatives. The program leveraged a wide mix of Customer Experience thinking, analytics and collaborative design sessions to make breakthrough changes to processes, systems and culture that impacted financial, operational and experiential metrics (e.g. eNPS, cNPS). More importantly, it changed the relationships between Dell and its customers and between how sales and other functions worked together and trusted one another. It turned into a true transformation that had several components scale to other regions within Dell with positive impact. Albert was crucial in making this happen and would recommend for similar work.
Albert managed a complex program to improve customer and employee experience across key customer touchpoints by leading a cross-functional program in Australia and New Zealand. I was part of the steering committee for this effort. He and a cross-functional, multi-country work group executed a series of targeted initiatives. The program leveraged a wide mix of Customer Experience thinking, analytics and collaborative design sessions to make breakthrough changes to processes, systems and culture that impacted financial, operational and experiential metrics (e.g. eNPS, cNPS). More importantly, it changed the relationships between Dell and its customers and between how sales and other functions worked together and trusted one another. It turned into a true transformation that had several components scale to other regions within Dell with positive impact. Albert was crucial in making this happen and would recommend for similar work.
Albert managed a complex program to improve customer and employee experience across key customer touchpoints by leading a cross-functional program in Australia and New Zealand. I was part of the steering committee for this effort. He and a cross-functional, multi-country work group executed a series of targeted initiatives. The program leveraged a wide mix of Customer Experience thinking, analytics and collaborative design sessions to make breakthrough changes to processes, systems and culture that impacted financial, operational and experiential metrics (e.g. eNPS, cNPS). More importantly, it changed the relationships between Dell and its customers and between how sales and other functions worked together and trusted one another. It turned into a true transformation that had several components scale to other regions within Dell with positive impact. Albert was crucial in making this happen and would recommend for similar work.
Experience
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PRiiMO
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Israel
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Hospitals and Health Care
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1 - 100 Employee
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Chief Operating Officer
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Aug 2020 - Present
Develop, implement and lead operational functions, business management cadence, strategies, mechanisms and business plans to support the expansion of PRiiMO's business in Australia.
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Acting Chief Operating Officer
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May 2020 - Jul 2020
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Dell EMC
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, APJ Business Transformation & Sales Enablement PMO
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Jun 2017 - Jul 2019
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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APJ Regional Program Manager, Dell-EMC Integration
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Apr 2016 - May 2017
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Director, Australia & New Zealand Sales Operations
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Jul 2015 - Mar 2016
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Commercial Director
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Sep 2010 - Jun 2015
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Macquarie Telecom
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Information Technology & Services
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200 - 300 Employee
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General Counsel
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Nov 2001 - Nov 2009
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General Counsel
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Jul 1999 - Oct 2001
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Lander & Rogers
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Australia
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Law Practice
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500 - 600 Employee
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Senior Associate and Partner
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Jun 1996 - Jun 1999
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Herbert Smith Freehills
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United Kingdom
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Law Practice
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700 & Above Employee
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Solicitor
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Mar 1994 - May 1996
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Victorian Bar
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Australia
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Legal Services
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700 & Above Employee
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Barrister at Law
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Mar 1992 - Jan 1994
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Ashurst
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United Kingdom
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Law Practice
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700 & Above Employee
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Solicitor
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Mar 1989 - Feb 1992
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Education
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1983 - 1988
University of Melbourne
Bachelor of Laws (LLB), Bachelor of Arts (BA) -
1981 - 1982
Brighton Grammar School
Community
