Albert James
System Engineer at U.S. International Development Finance Corporation- Claim this Profile
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Bio
Credentials
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Okta Essentials
Okta, Inc.Oct, 2020- Nov, 2024 -
Jamf Certified Tech (Jamf 200)
JamfOct, 2019- Nov, 2024 -
CompTIA Cybersecurity Analyst (CySA+)
CompTIAJul, 2020- Nov, 2024 -
Network+
CompTIAJul, 2020- Nov, 2024 -
Okta Certified Professional
OktaJul, 2021- Nov, 2024 -
Apple Certified Associate - Mac Integration Basics 10.13
Apple
Experience
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U.S. International Development Finance Corporation
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United States
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International Trade and Development
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500 - 600 Employee
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System Engineer
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Nov 2019 - Present
• Act as a point of escalation for desktop engineers. • Group Policy and Local Policy Management (GPO). • Operating systems: Windows Server 2012/2016/2019. • Maintenance of over 100 critical servers within the agency. • Manage process for commissioning and decommission server through Nutanix. • Managed and deployed images via Microsoft Deployment Toolkit (MDT). • Managed the deployment of software across the agency utilizing IBM BigFix, and GPO. • Identify, analyze, define, and coordinate stakeholder needs and translate them into hardware and software requirements through BigFix. • Experience in the creation and maintenance of various BigFix Web reports to include asset reporting. • Ensure all hardware is within compliance of the common operating environment, identifying and remediating discrepancies. • Facilitated patch management to ensure security in collaboration with our Information Security group. • Utilized Nessus scans to identify and address known vulnerabilities. • Hands on experience with implementing SAML configuration (SSO) across various platforms and applications (Cyber Ark, Okta, Adobe, Zoom). • Expertise with ManageEngine ADManager, M365 Manager configurations and reports. • Strong troubleshooting skills and ability to diagnose problems across multiple disciplines, and facilitate improvements based on root cause analysis. • Familiarity with the Akamai control center for DNS entries. • Hands on experience with Intune configurations and policies. • Familiarity with Citrix environment, Citrix Delivery Controllers for updating and posting base image updates to VDAs. • Hands on experience with Microsoft ADMS Tool for domain migration. • Provide training, documentation, and reinforcement of ITIL principles to other IT disciplines in support of the End User Technology team's objectives and to the betterment of the IT organization. • HYCU Backup/Restoration. • Hands on experience with managing both Printers and Print Servers. Show less
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The National Institutes of Health
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United States
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Biotechnology Research
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700 & Above Employee
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Desktop Engineer
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Nov 2018 - Nov 2019
• Improve and develop Standard Engineering Escalation SOPs. • Work with Microsoft Deployment Toolkit on client OS images, as well as working closely with engineering team with regards to images, UIU Updates, Task Sequence Updates, Driver Verification validation per SOP. • Monitor and remediate security vulnerabilities which could affect system compliance. • Work with engineering team to isolate and eliminate active HRVs. • Knowledge of SCCM with regards to application testing and distribution. • Assist with Operating System SysPrep, WIM creation through VMware in preparation for MDT (Microsoft Deployment Tool) deployments. • Assist with SCCM Client installation and Client health. • Assist with BigFix deployments and monitoring. • Provide VIP support for the NIH Office of Directors. • Provide support for Mac OS X systems. • Serve as the initial point of contact for troubleshooting hard/software, PC, Mac, and printer problems. • Responsible for completing daily troubleshooting and deployment task related to Windows and Max OS computer systems for the ORS/ORF division at NIH. • Management of assets ranging from networking equipment to General IT equipment throughout the region. • Receiving tickets via ServiceNow ticketing system, prioritizing tasks, and assignments, documenting all troubleshooting and resolution steps within the ticket system, providing advanced level troubleshooting for windows computer systems, working with internal technology teams to provide a complete solution to the customers' needs, and any other duties as assigned by the leadership team. • Configure MobileIron on both iOS and Android GFE devices. • Assist with Windows 7 to Windows 10 migrations. • Provide support on both local and networked scanners, printers, and fax systems. • Provide remote support through tools like Bomgar, Remote Desktop Connection, and SCCM Remote Control. Show less
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NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
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United States
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Retail
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700 & Above Employee
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Computer Specialist
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Feb 2018 - Oct 2018
• Computer Specialist supporting Navy Exchanges, Navy Lodges, NEX Distribution Center/Warehouses in the region and other activities outside of the region. • Provides technical and logistical support, user services and maintenance of Telecommunication, Network, Point of Sales, RF, Printer/Multifunction Devices and Desktop computing equipment. • Perform Capacity planning and analysis for new and currently installed networks, install/modify network hardware and software as well as installing/modifying desktop computing hardware and software. • Implement, install and test new networks from design through post stages. • Management of assets ranging from networking equipment to general IT equipment throughout the region. • Performs troubleshooting and repair of down or malfunctioning networks and equipment. • Assists in performing ongoing optimization of networks and desktop computing systems in the region. • Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframes. Show less
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EDC (Education Development Center)
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Washington D.C. Metro Area
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IT Desktop Support Technician, Team Lead II
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Aug 2008 - Oct 2018
• IT Team Lead II for the DC office, responsible for day-to-day aspects of desktop and server computer systems including hardware deployment, software installations and setup, upgrades, standards, license agreement, and troubleshooting. • Coordinate with both domestic and international vendors for hardware and software procurement for large- and small-scale projects, for funders including USAID. • Support staff of 1,500 users in our international offices to setup and configure new computers and networks. • Assign and coordinate requests, incidents and IT-related projects to additional support staff. • Schedule, set up meetings involving Cisco, Polycom audio/video conferencing technology through Cisco telepresence management suite. • Install, configure and test Cisco Jabber, Cisco Jabber video applications. • Mirror, Test configurations when deploying replacement Polycom or Cisco AV units in conference rooms. • Troubleshoot connection problems between AV controller, Touchscreen control panel, and Screens/Projector. • Troubleshoot WebEx related issues involving WebEx Productivity Tool and Outlook 2013/2016 Integration. • Create service request through the Remedy ticketing system. • Active Directory- Administer password resets and OU changes for new and existing computers. • Created / Deployed ‘.pkg’ & ‘.dmg’ images via Jamf Pro, provide training for entry and Jr level technicians. • Manage out of warranty Apple computers through Jamf Pro (JSS or Jamf Software Server). • Provide detailed documentation for users in the field accessing Mail, SharePoint, OneDrive and other Office on the cloud application through the web. • Troubleshoot Sync issues with SharePoint/OneDrive and Outlook (2013/2016) • Install and configure File and Storage services, NTFS File Permissions on Windows Server 2012/2016 • Establish / Manage remote access for users through RDP connections. Show less
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Education
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2005 - 2009
Wentworth Institute of Technology
Bachelor's degree, Computer Engineering Technology
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