Experience

DSFederal

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Technical Support Specialist & Training Coordinator

  • Nov 2020 - Present

  Organized the technical transition from traditional in-person courses to a fully virtual environment at the NIH Training Center.

• Technical Training Coordinator

  • Feb 2018 - Nov 2020

  Maintained (through Active Directory), and troubleshot classroom technology (e.g., 50+ computers, projectors, audio/video equipment, servers). Served as backup to ensure Section 508 compliance.

• Training Coordinator

  • Feb 2017 - Feb 2018

  Facilitated the day-to-day operations at the NIH Training Center through a blend of technology, customer service, and NIH-specific systems.

• Tier 1 IT Support

  • Jul 2016 - Feb 2017

  Extensively worked with the Redmine ticketing system to triage IT-related issues, and maintained the backup and distribution of company property.



Paragon Kentlands 10

• United States
• Entertainment Providers

• General Staff

  • Aug 2015 - Sep 2016



iFix Mobile PC

• Germantown, Maryland, United States

• Computer Technician

  • Aug 2015 - Jul 2016

  Analyzed each incoming computer to diagnosis issues. Analyzed each incoming computer to diagnosis issues.



Dr. Nelson Niu Pediatrics

• Gaithersburg, Maryland, United States

• Intern

  • Sep 2014 - Dec 2014