IT Systems Administrator II

• Apr 2021 - Present

System Administrator

• May 2016 - Present

Migrated ADFS 2.0 server farm to ADFS 3.0. Managed and configured Microsoft’s Office 365 Azure Active directory. Used Azure AD Connect for directory synchronization and federation with ADFS 3.0. Completed Exchange Online Hybrid deployment using Exchange 2010 servers. Implemented pilot group for Exchange Online. Migrated 2050 mailboxes to Exchange Online. Assigned and revoked licenses to user accounts for services within Office 365. Enabled test users to Skype for business online, and tested their functionality. Enabled all users for licenses for Skype for Business and enabled polices and conferencing. Migrated Blackberry, Android devices using Intune. Fixed synchronization errors for Active Directory, SMTP and GUID and Immutable ID issues. Utilized Sync for mobile device connectivity for users both on premise and in Office 365environment. Performed PowerShell Scripts to automate processes and tasks. Troubleshot client connectivity using remote connectivity analyzer, Traceroute, and message tracing to resolve issues. Managed on premise servers, public folders, and mailbox accounts, providing access, resolving connectivity issues, and server performance and utilization. Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems. Show less

Computer Network Specialist

• Jan 2019 - Apr 2021

Contract Specialist

• Jul 2016 - Apr 2021

100+ physical and 350+ virtual servers for different departments. All physical severs are in Data Centre and its maintained by server team. Virtual Machine are also in server team hand to do the changes on Web services and deployments. Working on Barracuda Spam filter for filtering emails. Handle traffic on Barracuda Spam filter and delivered any mail which is in user quarantine. Resolved the Barracuda spam filter issue regarding to single sign on. User can assess to user’s Quarantine to deliver to resist mails on their mailbox. Whitelisting and blacklisting different IPs for government agencies. According to website Reputation score server team used to put different website in white list and black list. Create a Test Environment for Migration process. Build 5 VMs and configured. Two different forest 2 VMs are used in forest1 and 3 VMs are used in forest2. Forest1 have domain controller in Windows 2012 R2 and Exchange server 2013, in forest2 domain controller in Windows 2012 R2 and two exchange servers (2013 and 2106). Create two different forest in testing environment and did the testing migration. Resolving tickets for daily issues for all government agencies. Everyday different kinds of issues generated in different agencies, so server team resolving those issues. As an exchange Administrator, worked on exchange tickets and Active directory issues. Working as an Exchange Administrator and handling the issues. Update user information according to requirement in Active Directory. Update Global Address lists. Some users are move from one department to another department and some user leave their job, for that server team update the global list according to requirement. As well as its help also when some user promote and their title will change. Show less

Desktop Support Engineer

• Jun 2014 - Dec 2014

Hardware break/fix of laptops and peripheral RSA Administration – Setting up and editing users. Troubleshoot and repair of hardware and software issues for local and remote users Provide offsite event support for VIP/Executives and Sales staff (break/fix, application, networking, iPad/iPhone, etc.) Diagnose, troubleshoot, and repair printers (HP and Ricoh) Manage data encryption via Bitlocker console Remotely resolve issues via RDP sessions, telephone, and chat. Remote access support including RSA SecurID’s and Cisco VPN software. Strong understanding of VPN Clients, Cisco, Citrix, and/or Windows Remote Desktop. Show less

eDiscovery Analyst

• Sep 2011 - Apr 2013

Manage incoming Electronic Discovery (e-Discovery) requests for data (such as archived email, electronic records, hard drive searches) that relate to litigation, risk, compliance, and regulatory matters. Essential duties include: * Identify and harvest data from network share drives, exchange server as well as local eDocs\e-mail archive and verify accuracy of electronically stored data in response to requests. * Ensure that preservations are adequately formed, tracked, and responded to in an efficient and accurate manner using SharePoint workflow. Show less

Network Engineer

• Feb 2008 - 2012

Migrated customer's mailboxes from Exchange 2013 to Microsoft Office 365. Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies. Developed transition plans and managed migration projects across a variety of scenarios including on premise, Hybrid and hosted Exchange, and application upgrades. Including Active Directory Federated Services with Windows Server. Led Skype for Business 2015 design, administration of the service globally. Upgraded office pro plus for more than 3000 users. Preformed Windows 10 OS upgrade. Managed SCCM images. Used SCCM to manage computers and push software remotely. Upgraded and maintained all patches for Windows 10. Configure Windows 10 settings depending upon users' department. Set up devices such as Apple, Blackberry and Android to sync with office 365. Created POC environment to test migration of Exchange 2013 to Office 365 migration. Applied patches, service packs, and security updates to servers. Created, modified and managed access for groups of users and servers. Created tenant account in Office 365 for the business unit. Implemented Single sign-on to users. Worked closely with the firewall and security team to open ports and set rules for functionality. Troubleshot issues with email internally as well as externally. Deployed virtual servers using VMware to build out the Exchange environment. Analyzed server health and replication reports to assure that systems were running at the expected optimal performance. Performed administration tasks, including modifying the Active Directory, server and database maintenance, deletion, creating Notes ID's, password resets and client configuration. Install and configure users with VPN access & remote access Experience with System Center Configuration. Diagnosed directory problems using troubleshooting diagnostics available to domain administrators. Resolved both client and server side issues. Show less

Helpdesk Level II Technician

• Jan 2010 - Apr 2010

desktop admin

• 2007 - 2007