Experience

Sensofar

• Spain
• Research Services
• 1 - 100 Employee

• Customer Support Manager at Sensofar-Tech

  • Jun 2016 - Present

  Customer Support Manager + Develop the new concept for HW and SW maintenance in the field + Plan an execute new global customer service centers + Improve diagnostics + Manage spare parts decreasing the lead time + Deploy the Voice of the Customer process + Track and reduce the average solution time for customer's incidences + Implement methodologies to measure customer satisfaction Customer Support Manager + Develop the new concept for HW and SW maintenance in the field + Plan an execute new global customer service centers + Improve diagnostics + Manage spare parts decreasing the lead time + Deploy the Voice of the Customer process + Track and reduce the average solution time for customer's incidences + Implement methodologies to measure customer satisfaction



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Assurance Engineer at Hewlett Packard

  • Oct 2009 - Jun 2016

  Large Format Printers 3th level escalation tech. support engineer + Provide technical support to Latex 200 and Latex 300 escalations worldwide + Support and lead monthly round-up call conferences for Latex printers + Technical writter for Newsletters and Service Manual publications Large Format Printers 3th level escalation tech. support engineer + Provide technical support to Latex 200 and Latex 300 escalations worldwide + Support and lead monthly round-up call conferences for Latex printers + Technical writter for Newsletters and Service Manual publications



Saint-Gobain

• France
• Wholesale Building Materials
• 700 & Above Employee

• Maintenance Chief Engineer

  • Jul 2007 - Oct 2009

  Maintenance Chief Engineer for an Insulate Glass Manufactory + Develop the preventive maintenance plan + Coordinate staff efforts to maximize productivity + Deal with providers for machines, tools and services Maintenance Chief Engineer for an Insulate Glass Manufactory + Develop the preventive maintenance plan + Coordinate staff efforts to maximize productivity + Deal with providers for machines, tools and services



Endress+Hauser Group

• Automation Machinery Manufacturing
• 700 & Above Employee

• Sales Engineer

  • Jun 2006 - Jul 2007

  Waterflow, Presure, Temperature, Level, Analysis and data logger sales + Sales offer definition and tracking + Customer technical support Waterflow, Presure, Temperature, Level, Analysis and data logger sales + Sales offer definition and tracking + Customer technical support



THYSSENKRUPP KRAUSE

• Rubí, Barcelona

• Software Developer Engineer for the Automotive Industry

  • Jun 2005 - Jun 2006

  + Programmer. PLC, ABB Robots and Artificial Vision systems + On-site software supervisor + Programmer. PLC, ABB Robots and Artificial Vision systems + On-site software supervisor



AUTOMATISMOS CONTROL Y PROGRAMACIÓN S.L.

• Barcelona

• R&D Engineer

  • Mar 2003 - Jun 2005

  Electronics and Software designer for new products + C and Assembler Microcontroller programming + Electronic devices design Electronics and Software designer for new products + C and Assembler Microcontroller programming + Electronic devices design